Associate Specialist, Customer Support

Job Description

• →Manage and optimize relationships with key external and internal partners, including 3PLs, distributors and sites.
• →Oversee and guide 3PL and distributor customer service teams on warehousing and distribution activities.
• →Ensure timely receipt and accurate processing of customer forecasts and orders.
• →Serve as the primary contact for customers on supply and demand topics, including escalations.
• →Build strong working relationships with customers and internal stakeholders.
• →Monitor and resolve escalated supply issues through coordination with planning teams, sites and customers.
• →Maintain and improve standard reporting on demand, supply, master data, and inventory for all stakeholders.
• →Participate in customer meetings and contribute to the Sales and Operations Planning (S&OP) process.
• →Support projects and initiatives that improve performance and customer service.
• →Provide backup coverage for colleagues.

• Bachelor’s degree preferred, or equivalent experience in supply chain, customer service, project management, logistics, planning, procurement, or a related field.
• Strong analytical skills for independently solving straightforward problems and working through complex issues with support.
• Proactive, takes initiative and speaks up about how their area operates.
• Fluent English, both verbal and written.
• Advanced SAP skills.
• Strong attention to detail and accuracy.

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.