Health Program Manager 2

This position will be responsible for performing critical and time sensitive follow-up and case management services for newborns and
infants with abnormal newborn hearing screening results. This position will serve as the lead for the section, training staff on procedures and providing assistance to follow-up specialists with difficult cases. This position will manage the hearing follow-up database (HiTrack), performing weekly merges and cleaning data. Other duties include performing quality assurance reviews for the section, assistance with hospital site visits for quality improvement and training, providing assistance to other department sections for educational events, and preparing reports as needed.

Conduct timely follow-up and case management services for newborns with abnormal hearing screening test results. Analyze results to determine appropriate actions for follow-up. Coordinate follow-up activities among and between physicians, hospitals, parents and testing centers to ensure timely and proper services and care.

Assist the supervisor with executing the activities of the Newborn Screening Hearing Follow-up Section. Ensure timely follow-up and case management for abnormal screening results, follow up with audiology and ENT facilities on timely reporting of hearing screening and diagnostic test results. Provide assistance to follow-up specialists with difficult cases.

Train staff on follow-up procedures, proper documentation for patient records and database management.

Maintain the hearing follow-up database by performing the weekly merge. Prepare weekly, monthly and yearly reports as needed.

Perform quality assurance activities such as corrective action reports, compile the monthly quality assurance review, and assist the supervisor with technical writing.

Attend the newborn screening partner meeting, webinars/workshops, to increase newborn screening best practices and collaborations.

Provide assistance to the Newborn Screening Education section for events as needed.

Other duties as assigned as related to the position.

Knowledge of:
- Medical terminology
- Database management and record keeping.
- Laboratory or audiological testing procedures, test results and implications.
- Alternatives/options to standard office operating procedures.
- Knowledge of case management and medical terminology related to newborn screening
- Advanced critical thinking and independent assessment.
- Knowledge of genetics, hearing screening, audiology testing, and evidence-based follow-up practices.
- Knowledge of national recommendations, emerging conditions, and evolving newborn screening technologies.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
- Written and verbal communications.
- Organization and prioritization.
- Analysis and interpretation of test results.
- Interactions with medical professionals, healthcare institutions and the general public including active listening and sensitivity to the needs of the other person.
- Computer operation.

Ability to:
- Learn ADHS Newborn Screening Program objectives, standards, follow-up protocols and procedures.
- Make informed decisions, work effectively with people under difficult or stressful situations.
- Quickly identify abnormal or borderline results, assess risk, coordinate with healthcare providers, and ensure that families receive timely communication and referrals. These decisions often must be made under tight time constraints, with significant implications for early diagnosis and treatment
- Evaluates complex laboratory results, integrates evolving clinical guidelines, and determines appropriate next steps to ensure timely and accurate follow‑up care.
- Gather information effectively via the phone or email in a positive manner and accurately document information.
- Work in a team environment required.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Bachelor's degree in a health related field (example: social work, psychology, Healthcare Science, sociology, public health, Speech and language, Audiology). Preference given to candidates with Social Services/case management experience. Bilingual preferred

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing virginia.hassard@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.