Senior IT QA Engineer

• Serve as the primary quality owner and trusted quality advisor for assigned products, platforms, or initiatives.
• Drive quality outcomes through influence, partnership, coaching, and data-driven decision making.
• Use quality metrics, production telemetry, defect trends, customer feedback, and delivery data to identify risks and opportunities.
• Lead conversations with Product, Engineering, Architecture, and Business stakeholders to improve quality, reduce risk, and increase delivery effectiveness.
• Challenge assumptions and advocate for quality-focused decisions supported by data and evidence.
• Build credibility as a trusted advisor capable of influencing change without direct authority.

Work is primarily sedentary, mobility in an office setting.

• Develop and execute risk-based quality strategies aligned to business objectives.
• Identify quality risks early and recommend mitigation plans before issues impact customers.
• Design scalable approaches that balance speed, quality, cost, and business risk.
• Define meaningful quality measures and continuously evaluate product health.
• Drive root-cause analysis and systemic improvement efforts for recurring quality issues.
• Assess quality holistically across systems, processes, data, customer experiences, and organizational practices.

• Leverage modern automation frameworks, AI-assisted quality solutions, and engineering tooling to maximize quality coverage and efficiency.
• Treat automation platforms, AI capabilities, and quality technologies as force multipliers capable of performing work at scale.
• Design, implement, and continuously improve automated quality solutions.
• Guide the adoption of advanced testing approaches including API, integration, performance, data, security, and end-to-end automation.
• Partner with architects and engineering teams to embed quality verification directly into delivery workflows and CI/CD pipelines.
• Continuously evaluate emerging technologies and identify opportunities to modernize quality practices.
• Leverage AI-assisted engineering and quality tools to improve productivity, quality coverage, insight generation, and decision support.

• Analyze quality signals from multiple systems to identify patterns, trends, bottlenecks, and opportunities.
• Transform quality data into actionable insights for leadership and delivery teams.
• Develop dashboards, reporting, and quality intelligence mechanisms that improve decision making.
• Use customer, operational, and production data to validate product quality and business outcomes.
• Drive improvements based on measurable results rather than opinion or anecdotal evidence.
• Identify opportunities by analyzing quality, operational, and customer data across the software delivery lifecycle.

• Lead complex testing initiatives across web, mobile, API, data, cloud, and distributed systems.
• Apply software engineering principles to design, implement, and maintain scalable quality solutions.
• Establish and promote engineering standards, testing practices, and quality patterns.
• Read, understand, troubleshoot, and contribute code when necessary.
• Provide technical guidance and mentorship to QA engineers and delivery teams.
• Contribute to architecture discussions to improve testability, observability, reliability, maintainability, and system resilience.
• Support quality engineering maturity through innovation, experimentation, and continuous improvement.

• Partner closely with Product Management, Development, Architecture, Security, Operations, and Business stakeholders.
• Participate in Agile ceremonies and delivery planning with a focus on quality outcomes.
• Help teams prioritize quality investments based on risk and expected business value.
• Promote a culture where quality is owned by the entire team rather than a single function.
• Influence Technical and Business Decisions through expertise, evidence, data, and trusted partnerships

Ability to operate standard office equipment and keyboards

Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. 

Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.

Schedules

Work is primarily performed during the business week, Monday - Friday; occasional night or weekend may be necessary.

5-10%

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. 

Guild Mortgage Company is an Equal Opportunity Employer. 

REQ#:  SENIO018574