Phoenix Field Technical Services Manager

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The T7 Mission Critical Networks Field Technical Services Manager leads the Phoenix, Arizona-based Motorola Service Center (MSC) and Field Service Organization (FSO). This position oversees a multidisciplinary technical team, comprising Mobile Installation Technicians, Subscriber Portable Programming Technicians, Infrastructure Installers, Project Managers, and Service Administrators—delivering subscriber technical support, high-quality installation services, and above-contract maintenance work.

Based in Phoenix, AZ, this role manages regional field operations primarily across Arizona, Utah, Nevada, Colorado, Wyoming, New Mexico, and El Paso, Texas, with broader operational touchpoints across the Western U.S. region. Success in this position is measured by high customer satisfaction, timely execution of contractual obligations, and efficient, budget-conscious team leadership.

• Oversee day-to-day service operations to meet and exceed customer expectations, SLAs, and regional financial targets.
• Build and maintain a culture of responsiveness and exceptional customer service, fostering long-term trust and repeat business.
• Direct and manage customer engagements, maintaining decisive leadership during critical system outages or high-pressure crisis situations.
• Oversee the operation and ongoing management of the Motorola Airtime System within the region.

• Lead, mentor, and advocate for technical personnel, establishing clear training, qualification, and professional development objectives.
• Build efficient staffing and resource allocation plans to balance routine project fulfillment with rapid-response emergency support.
• Drive culture and behavioral change across a matrixed team, fostering collaboration with cross-functional Motorola Solutions business partners.

• Maintain P&L oversight for the assigned business portfolio, including budget compliance, financial forecasting, and investment planning.
• Partner with Sales and additional internal teams throughout the customer lifecycle to support scoping, costing, pricing, and revenue growth.
• Continuously evaluate operational workflows to identify and implement process improvements.

• Location: Phoenix, AZ (Local presence required)
• Travel: Up to 25% travel required throughout the T7 territory for project deliverables and executive customer engagements. Must reside within a commutable distance to a major metro airport.

• Experience: 5+ years in a technical services business with a deep understanding of service operations, SLA management, and customer support.
• Leadership: 3+ years directly managing technical staff, multi-disciplinary teams, or project organizations.
• Technical Knowledge: Strong working knowledge of Land Mobile Radio (LMR), P25 systems, E911 architectures, and associated IP networking fundamentals.
• Financial Acumen: Proven experience managing portfolio budgets, understanding P&L components, and contributing to operational forecasting.
• Core Competencies: Strong sense of urgency with a track record of resolving critical customer outages efficiently. Demonstrated ability to navigate matrixed organizational structures and leverage cross-functional resources. Strong problem-solving, decision-making, and self-directed leadership skills.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by customer contracts.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must possess a current, valid driver's license and maintain a clean driving record.

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.