Senior Product Manager

This is an opportunity to lead product innovation at the intersection of technology, service design, and operational transformation in education and healthcare. You will own the platform experiences and systems that connect school districts with qualified clinicians, helping ensure students receive essential therapeutic services on time. By mapping complex workflows, eliminating operational bottlenecks, and developing intelligent matching and capacity management solutions, you will turn fragmented processes into scalable digital experiences. You will combine automation, AI-enabled workflows, and human decision-making to improve efficiency while maintaining high standards for data privacy and clinical compliance. Working closely with engineering, design, and operational leadership, you will guide strategic initiatives from discovery through implementation and adoption. This role is ideal for a systems-oriented product leader who thrives in ambiguity, values measurable outcomes, and wants to make a meaningful difference in children's access to specialized education services.

The ideal candidate combines extensive product management experience with strong systems thinking, service design expertise, technical fluency, and the ability to lead complex operational transformation initiatives. You should be comfortable working directly with frontline teams, navigating ambiguity, and delivering measurable improvements through scalable software.

• At least 8 years of product management experience, with a proven track record of owning complex systems, two-sided marketplaces, logistics or fulfillment platforms, or enterprise workflow transformation initiatives.

• Strong discovery and analytical skills, including the ability to interview non-technical users, observe operational processes, identify hidden dependencies, and distinguish root causes from surface-level feature requests.

• Expertise in service design and blueprinting, including mapping customer-facing interactions, internal employee actions, operational policies, and underlying software systems.

• Demonstrated experience designing end-to-end workflows and internal software experiences using user-centered design principles and Jobs-to-be-Done frameworks.

• Proven ability to design human-in-the-loop systems that combine algorithmic automation with human judgment, including exception management, triage dashboards, and operational decision-support tools.

• Experience making build-versus-buy decisions and integrating products with third-party enterprise platforms, internal systems, and data pipelines.

• Strong execution and delivery capabilities, with experience leading complex, cross-functional initiatives and shipping major releases with clear accountability for outcomes.

• Commercial and operational acumen, including familiarity with metrics such as fill rates, throughput velocity, capacity utilization, and fulfillment efficiency.

• Experience partnering with operational teams on implementation, migration planning, rollout coordination, and adoption tracking for new tools and workflows.

• Proficiency with AI prototyping tools and a build-first mindset, with the ability to define AI product strategies and responsible-use standards for a specific operational domain.

• Bachelor's degree or equivalent practical experience; an MBA is an asset.

• Strong systems-thinking skills and the ability to balance long-term technical strategy with pragmatic solutions to urgent operational challenges.

• A hands-on, empathetic approach to product discovery, including willingness to observe real workflows, review existing tools and spreadsheets, and work directly with frontline operators.

• Ability to bring clarity to ambiguity, structure competing stakeholder requests into well-defined problems, and align teams around a prioritized roadmap.

• A results-oriented mindset focused on measurable improvements, sustained product adoption, and operational impact rather than feature delivery alone.

• Ability to collaborate effectively across distributed teams and maintain clear communication during core working hours, with camera-on participation from Monday through Friday, 12 p.m. to 5 p.m. Eastern Time.

• Willingness to travel up to 10% for team gatherings, department offsites, and meetings with school partners or industry stakeholders.

• Authorization to work in the United States without requiring current or future employment visa sponsorship.