Operations Specialist

• Structure project roadmaps, scope and milestones, and drive projects to completion
• Clean, combine and model data from across the business so insights hold up at scale
• Build and maintain leadership dashboards, and make sure the numbers are right
• Build data models that surface opportunities and risks
• Benchmark best practices and turn them into recommendations
• Identify improvements, recommend a course of action, and own its execution through to results

Strategic Finance

• Maintain and evolve the company's rolling forecast and growth model, including ARR, retention and headcount drivers
• Support investor and board reporting: KPI definitions, monthly updates and the analysis behind them
• Build pricing and packaging analyses, deal-desk and pricing calculators, and unit economics for new products
• Run cost and spend reviews across vendors, tooling and payments, identify savings and cash allocation opportunities, and implement them

Cross-functional projects

• Lead company-level initiatives that don't sit neatly in one team, from scoping to rollout
• Manage multiple stakeholders, gather input and drive alignment on decisions and timelines
• Act as a partner to RevOps, Sales, Customer Success, Product, People and Legal on operational and commercial projects
• Document processes and build the playbooks and tools that let other teams run them without you

• 3-5 years of experience in business operations, strategy and operations, strategic finance, consulting, investment banking or a similar analytical role
• Hands-on experience in both operations and finance: you've owned operational projects and built financial models that were used to make real decisions
• Advanced spreadsheet skills (Google Sheets or Excel)
• Working SQL and experience with a BI tool (Looker, Metabase, Tableau or similar) to build dashboards yourself
• Solid understanding of SaaS metrics: ARR, NRR, churn, CAC, payback, gross margin
• Structured problem solving: you can break an ambiguous question into a plan, find the data, and land on a clear recommendation
• Strong written and verbal communication in English; you can present findings to founders and to non-technical teams
• You persuade people to your point of view through data and analysis
• Comfortable managing several projects and stakeholders at once, with high ownership and attention to detail

• Nice work environment
• Competitive Salary
• Health Insurance
• Stock Options
• Annual Company Trip in a secret location
• and more