Branch Delivery Operations Manager

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OperationsOperations Manager

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Quick Summary

Requirements Summary

Minimum Qualification: Grade 12/ NQF Level 4 Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields 4 – 5 years of experience in branch operations,

Technical Tools

OperationsOperations Manager

To execute and implement operational policies, procedures, risk and compliance processes to mitigate risk and improve operational efficiencies by providing support and solutions to ensure optimal operational efficiency to deliver an excellent customer experience

Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.

As part of our FNB Points of Presence (POP) team, the Branch Delivery Operations Manager plays a critical role in executing and implementing operational policies, procedures, risk, and compliance processes within the branch. This role is accountable for improving operational efficiencies, managing risk, and enabling optimal service delivery to ensure an excellent and consistent customer experience.

The Branch Delivery Operations Manager provides operational leadership, practical solutions, and people management to ensure day-to-day branch operations align to FNB’s operational strategy, governance standards, and customer expectations.

Requirements

~1 min read

04/11/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.