Lead Program Manager, Technical Services

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

We are looking for an Lead Program Manager, Technical Services to lead the delivery of complex, multi-workstream enterprise PXM, PIM, and MDM programmes, ensuring predictable outcomes and strong stakeholder confidence. 

You will own program planning, execution, governance, financials, and communication across customers, partners, and internal teams, working closely with Solution Architects, Implementation Leads, Product, Engineering, and Commercial teams. You will also govern how AI-assisted delivery is planned, measured, and kept compliant across every team on the program.

• Own end-to-end delivery of large-scale PXM, PIM, and MDM programmes 
• Manage programme plans, milestones, risks, dependencies, and budgets 
• Lead scope definition, change control, and commercial impact assessment 
• Coordinate execution across architecture, implementation, product, engineering, and partners 
• Run steering committees and communicate status and risk with full transparency 
• Drive forecast accuracy and programme financial performance 

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 10+ years in programme or project management for enterprise technology 
• A track record on large-scale, multi-team, partner-led programmes 
• Commercial and financial control experience including forecast and margin 
• Executive-level communication and escalation management 
• PMP, PRINCE2, SAFe, or equivalent certification 
• Experience delivering PIM, MDM, PXM, or eCommerce programmes 
• Experience holding System Integrators accountable on shared delivery 
• Exposure to AI-assisted delivery planning and governance 
• Additional language capability, particularly French 

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.  Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! 

All are welcome here and we invite you to join our team if you are ready to help us continue that growth! 

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