GSOC Operations Manager

As a GSOC Operations Manager, you will be the driving force behind a 24/7 global security operation that protects people, assets, and reputation across the AMER/EMEA regions. You’ll lead a high-performing team, shape strategy, and own the day-to-day performance of a mission-critical Global Security Operations Center.

This is a hands-on leadership role where your decisions matter in real time. You’ll work closely with senior client stakeholders and internal leaders, turning data, incidents, and trends into clear actions and continuous improvement.

• Oversee daily GSOC operations including alarm monitoring, access control, incident response, and communication workflows.
• Ensure alignment with client expectations, service level agreements (SLAs), and service delivery standards.
• Champion the GSOC mission by identifying opportunities to expand capabilities and enhance services.
• Oversee the development, implementation, and continuous improvement of Standard Operating Procedures (SOPs) and best practices.
• Monitor system performance and coordinate resolution of technical or operational issues.
• Identify operational risks and implement mitigation strategies to ensure business continuity and reliability.
• Collaborate with cross-functional teams and global security partners to ensure consistent service delivery across regions.
• Participate in on-call rotations and provide leadership coverage as required.
• Perform additional duties as assigned.

• Provide direct leadership, coaching, and development for GSOC personnel across AMER/EMEA.
• Build a culture of accountability, collaboration, and continuous improvement.
• Own staffing, scheduling, and coverage to ensure uninterrupted 24/7 operations.
• Lead onboarding, training, and professional development to build a skilled, resilient team.
• Conduct performance evaluations, coaching, and corrective actions with clear development plans.
• Support recruitment efforts, including interviewing and selecting top talent.

• Serve as the primary escalation point for critical incidents and operational challenges.
• Maintain a strong operational presence during high-impact or time-sensitive events.
• Ensure timely, accurate, and professional incident notifications and communications.
• Oversee thorough documentation and reporting in line with compliance and regulatory standards.
• Build and maintain strong, strategic relationships with client stakeholders and local branch leadership.
• Promote a customer-centric service model and high-quality interactions at every touchpoint.
• Deliver regular and ad hoc reports to leadership and clients, highlighting trends, risks, and performance.
• Support investigations by coordinating resources, reviewing data, and ensuring timely follow-up and reporting.

• Manage reporting functions (bi-weekly, monthly, quarterly) including incident volume, alarm activity, and response performance.
• Ensure accuracy and integrity of operational data, including headcount tracking and system inputs (e.g., IA/OFSS).
• Maintain accountability for GSOC administrative functions, including documentation, inventory control, and facility organization.

You bring a service-first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. You are solutions-focused and thrive in both independent and team settings. You are comfortable leading in a fast-paced, high-visibility environment where your decisions have real-time impact.

• High School Diploma required.
• Bachelor’s degree preferred.
• CPR/AED/First Aid certification preferred.

• Proficiency in Microsoft Office and security operations platforms.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills, including experience with executive-level reporting.
• Ability to manage conflict, lead through change, and make sound decisions under pressure.

• Strong leadership and people management skills, with a track record of motivating and developing teams at all levels.
• Proven ability to build and maintain effective client and stakeholder relationships.
• Strategic thinker with strong problem-solving skills and a continuous improvement mindset.
• High attention to detail and the ability to manage complex, multi-faceted operations in a fast-paced environment.

• Experience in a Global Security Operations Center, corporate security, or similar 24/7 operations environment.
• Military, law enforcement, or corporate security experience preferred.
• Experience leading teams in high-tempo, incident-driven environments.
• Familiarity with alarm monitoring, access control, and incident management systems.

• Opportunity to make an impact on a mission-critical global security operation that protects people, assets, and reputation every day.
• Direct exposure to executive leadership, client stakeholders, and global security partners.
• Career growth and development opportunities within a large, global security organization.
• Collaborative team culture and leadership support focused on continuous improvement and innovation.
• Chance to shape how a global GSOC operates and to lead a team that delivers real-world impact.
• A role at the center of our security operations, not a back-office position—your work is visible and meaningful.