Director of Information Security

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

The Director of Information Security is responsible for leading the execution and continued maturity of Charlie Health’s information security program. Reporting to the VP of IT & CISO, this role will lead the Information Security team, translate security strategy into measurable outcomes and ensure security capabilities scale with the business.

This role requires broad leadership experience across security engineering, security operations, governance, risk, compliance, identity, cloud security, application security and data protection. The Director will work closely with IT, Engineering, Compliance, Legal, Privacy, Product and business leadership to reduce risk while enabling Charlie Health to move quickly and safely.

Charlie Health operates in a highly regulated healthcare environment. This role will help ensure security capabilities align with HIPAA, SOC 2, NIST, Zero Trust principles and other applicable regulatory and contractual requirements.

Security Program Leadership

• →Translate CISO and executive strategy into clear priorities, roadmaps and measurable security outcomes
• →Lead and develop the Information Security team, including hiring, coaching, performance management and organizational planning
• →Establish security metrics, operating rhythms and reporting that provide clear visibility into risk, control maturity and program performance

Security Engineering & Operations

• →Provide leadership across security engineering, architecture, security operations, incident response, identity, cloud, application security and data protection
• →Partner with IT and Engineering to embed secure-by-design practices, automation and modern engineering practices that improve control effectiveness, consistency and operational efficiency
• →Lead security incident readiness and response, including coordination with internal teams, managed security providers and external partners

Governance, Risk & Business Partnership

• →Lead operational security capabilities supporting HIPAA, SOC 2, NIST and other applicable requirements
• →Identify, assess and prioritize security risk based on business impact, materiality and organizational priorities
• →Partner with leaders across Compliance, Legal, Privacy, Product, IT and Engineering to integrate security into business and technology decisions

Required Qualifications

• 10+ years of progressive experience in information security, security engineering, security operations or related disciplines
• 3+ years of experience leading security teams or major security programs
• Demonstrated experience building, scaling or materially improving an enterprise information security program
• Broad technical experience across multiple security domains including identity, endpoint, SaaS, cloud, application security, security operations and data protection
• Strong understanding of security architecture, control design, incident response and risk management
• Experience operating in a regulated environment and translating regulatory requirements into practical controls
• Strong understanding of Zero Trust, least privilege, identity-centric security and secure-by-design principles
• Strong leadership, communication, judgment and cross-functional collaboration skills
• Ability to operate effectively in a high-growth environment with significant change and competing priorities
• You live within a 75-minute commute of our NYC office (near Union Square) and are able to work in-office 4 days per week

Preferred Qualifications 

• Experience in healthcare, financial services or another highly regulated industry
• Experience supporting HIPAA, SOC 2, NIST, ISO 27001 or similar frameworks
• Experience leading multidisciplinary security teams
• Experience with enterprise identity, endpoint, cloud, SIEM, MDR, DLP and application security platforms
• Experience securing enterprise AI tools, LLM platforms or AI-enabled workflows
• Relevant certifications such as CISSP, CISM, CCSP or equivalent experience

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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