Telecom Expense Management Lead, Contact Center Services

• Lead Telecom Expense Management activities, including telecom billing validation, invoice and dispute management, vendor coordination, and cost optimization efforts supporting Contact Center services.
• Develops and drives IT strategies to align with a high impact business agenda supporting the business segment, including the integration points between this function and other functional IT partners.
• Collaborates with vendors, industry consultants and senior company management to define information needs, develop cases and priorities, sustain service levels, and proactively lead business demands.
• Assists in managing spends and IT investments according to plan while ensuring timely work during budget and forecasts processes.
• Works directly with clients, internal or external, to resolve operational issues, utilizing technical expertise.
• Serves as a representative of the business, function, or geography, ensuring ongoing congruence in plans between IT and the respective entities.
• Identifies opportunities where the business, function, or geography can leverage standardized IT solutions and actively promotes their adoption.
• Cultivates and sustains relationships with pivotal tactical leaders and business implementation leads, leveraging extensive business acumen spanning multiple businesses or sub-domains to foster engagement in major IT endeavors.
• Advocates for the proliferation of best practices developed from interactions between businesses, functions, or geographies and other counterparts.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

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