Lab Informatics Application Engineer

4 Locationsmid

EngineeringApplication Engineer

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Quick Summary

Key Responsibilities

Presales: Engaging with sales for

Requirements Summary

Analyze customer's needs,

Technical Tools

EngineeringApplication Engineer

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

Responsibilities

~1 min read

→Presales:
- →Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
- →Deliver technical presentations, demonstrations.
→Post-sales:
- →Analyze customer's needs, and translate this into SLIMS workflows
- →Configure the SLIMS platform to match the lab's requirements
- →Build plugins for connecting instruments or displaying custom forms or portals
- →Act as the customer voice to influence future product design to meet customer needs
- →Lead or support project delivery, ensuring solutions are implemented effectively.
- →Train the customer.
- →Script a lab's in-silico tools into our integration framework
- →Project management for OpenLab solutions and SLIMS solution delivery.
→Post-delivery:
- →Provide remote and on-site troubleshooting to maintain customer satisfaction.
- →Technical support for customers' critical escalations.
- →Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Requirements

~1 min read

Bachelor's or Master's Degree or equivalent.
Post-graduate, certification and/or license may be required.
Typically, at least 4+ years relevant experience for entry into this level
Knowledge on programming languages such as Java or Python with proven coding skills
Evidence of proven track record of solution delivery on Implementation team, or related experience
Ability to quickly grasp customer requirements and document the requirements
Outstanding communication and organizational skills
Excellent analytical, and problem-solving skills
Ability to build and foster good relationships
Ability to balance competing priorities
Ability to work under pressure and meet tight deadlines
Self-motivated and directed individual
Team-oriented perspective
Willingness to travel 70% of the time, for business requirements and client meetings
Early understanding on OpenLab solutions, SLIMS would be added advantage
Experience on LIMS and project management would be an added advantage to have

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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