Fire Project Coordinator

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Reporting locally to the Fire Install Manager, this role will support the local market’s cash collection efforts by following up on outstanding invoices, coordinating invoice dispute resolution, and completing customer portal billing submissions. You will work closely with customers, Project Managers, Sales, and the Billing and Collections teams to remove payment barriers, ensure billing documentation is complete and accurate, and help collect outstanding balances in a timely manner.

• Review outstanding receivables with the Fire Install Manager and Collections team to prioritize past-due invoices and cash collection follow-up.
• Contact customers regarding unpaid invoices, confirm payment status and expected payment dates, and document collection activity and commitments.
• Identify payment barriers and coordinate with customers and internal teams to resolve missing documentation, billing discrepancies, and invoice approval issues.
• Prepare and submit invoices, payment applications, and required supporting documentation through customer billing portals within established deadlines.
• Track portal submissions through acceptance and approval, address rejected or incomplete submissions, and follow up on items delaying payment.
• Confirm customer billing requirements, submission schedules, purchase order references, and billing contacts to help prevent invoice rejections and payment delays.
• Maintain accurate records of outstanding invoices, dispute status, portal submissions, payment commitments, and next steps.
• Follow up on missed payment commitments and escalate unresolved collection issues to the Fire Install Manager and appropriate internal teams.
• Assist Project Managers with special billing forms, invoice corrections, and credit requests needed to resolve disputes, following established approval processes.
• Partner with the Billing and Collections teams to answer customer invoicing questions and support timely, accurate billing and payment follow-up.
• Serve as the local Install department’s Dispute Champion by coordinating the investigation, resolution, and escalation of accounts receivable disputes.
• Coordinate delivery of close-out documentation and other customer-required records that support final payment and release of outstanding balances.
• Attend weekly Work in Progress (WIP) meetings and provide updates on collection priorities, invoice disputes, and billing issues affecting cash collection.
• Provide the Fire Install Manager with regular visibility into outstanding balances, expected payments, unresolved disputes, and actions needed to move collections forward.
• Perform other duties as assigned to support local cash collection, billing coordination, and department operations.
• This position’s primary focus is cash collection support, invoice dispute resolution, and customer portal billing submissions for the local market.

• Proficiency in Microsoft Windows, Word, Excel, and PowerPoint
• Valid driver’s license with a good driving record
• High school diploma or equivalent
• Strong ability to prioritize and multitask with strict adherence to deadlines
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, and self‑motivated
• Ability to pass a pre-employment background check and drug screen
• Positive attitude, punctuality, and accountability
• Customer service experience

• Associate’s degree
• 3–5 years of relevant experience
• Experience in a high-volume, customer‑service-oriented environment
• Electrical or construction industry experience

HIRING HOURLY RANGE: $31.87 - $43.75 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.