Customer Service Representative

• →Handle inbound and/or outbound customer interactions via calls, email, and chat.
• →Provide timely, accurate, and professional resolution to customer concerns.
• →Document all interactions accurately in the system, including proper indexing of emails and other records.
• →Process back orders and manage “no stock” items according to company procedures.
• →Coordinate with internal teams as needed to resolve customer issues.
• →Follow company processes, policies, and compliance requirements.
• →Maintain up-to-date knowledge of products, services, and operational procedures.

• At least 1–2 years of experience in customer service, preferably in a BPO, retail, or manufacturing/distribution environment
• Strong verbal and written English communication skills, with the ability to handle calls, emails, and chat professionally
• Proven ability to manage multiple channels simultaneously (phone, email, chat) in a fast-paced setting
• Experience with order processing, back orders, or inventory-related concerns is a strong advantage
• Detail-oriented with the ability to accurately document interactions and perform email/indexing tasks
• Familiarity with CRM systems, ticketing tools, or order management platforms
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and professionally
• Ability to follow structured processes, SOPs, and compliance requirements
• Experience in handling escalations and coordinating with internal teams
• Proficient in Microsoft Office/Google Workspace, especially for tracking and reporting tasks
• Highly organized with strong time management and multitasking skills
  
  

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• • Day 1 HMO
  • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13^th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program
  • Skills, training for personal and professional development

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