IT Level 3 Field Technician

The IT Level 3 Field Technician is responsible for supporting the organization's information technology program, having meticulous attention to detail, exhibiting outstanding problem-solving skills, working comfortably under pressure, working with minimal supervision, and possessing strong multi-tasking skills. Working alongside the Director of IT, Systems Security Administrator, and Cybersecurity Analyst, this role provides an excellent opportunity to enhance experience in installing, troubleshooting, and system maintenance.

The following is not an exhaustive list of responsibilities for this position. As with all Mohawk staff, the IT Level 3 Field Technician may be asked to do other related work as required in support of the broader mission and objectives of the company. Reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions below.

• Install, troubleshoot, and maintain video, data, copper cables, fiber cabling infrastructure, PCs, and wire management
• Workstation operating system issues of any kind, including printer issues
• User access issues to systems, network, and applications
• Standard business application (Office, QuickBooks, Adobe PDF, etc.) issues of any kind
• Basic and intermediate server issues
• Basic and intermediate networking issues (LAN, WiFi, VPN and WFH)
• Imaging/cloning Windows devices
• Install, troubleshoot, and maintain video, data, copper cables and fiber cabling infrastructure
• Our industry specific equipment and software after initial training
• Basic security issues
  

• Ability to work in an office or hybrid environment
• May participate in on-call rotation or respond to critical security incidents outside normal business hours
• Prolonged periods of sitting at a desk and working on a computer
• Ability to stand and participate in physically demanding tasks for periods of time
  
• Ability to lift, carry and balance up to 50 pounds

Mohawk is an Equal Opportunity Employer and prohibits discrimination and harassment against any applicant or staff on the basis of race, color national origin, age, religion, sex, sexual orientation, gender, identity, transgender status, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, domestic violence victim status, known relationships or association with any member of a protected class, and any other characteristic protected by applicable law. This principle is applied to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, transfers, compensation, layoffs, benefits, discipline, leaves of absence, and treatment on the job for all job classifications. This policy applies to all staff of Mohawk and anyone providing services to the Company.