IT Program Manager (TS/SCI with Poly Required)

GCI embodies excellence, integrity and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry.

At GCI, we solve the hard problems. As an IT Program Manager, a typical day will include the following duties:

• Work core hours from 0900 hours to 1500 hours.
• Develop a phased project plan, with implementation roles and resource projections, to consolidate IT technical support and development for the Customer's applications and systems.
• Develop an Agile methodology implementation plan, with roles, for Customer adoption.
• The Candidate shall develop a document management plan to address documents required for all Customer applications and systems, their storage locations and versioning requirements.
• Develop a service management plan, documenting Customer's tiered support for all applications and systems.
• Develop a reference architecture for adoption by all Customer applications and systems.

• Demonstrated experience coordinating between design, engineering, and product stakeholders.
• Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials.
• Demonstrated experience driving adoption initiatives across product teams.
• Demonstrated experience managing design system or component library projects.
• Demonstrated experience with project management responsibilities, waterfall and agile, including leading software development teams.
• Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology.
• Demonstrated experience proposing recommendations, with an emphasis on improving User Experience/User Interface (UX/UI), reducing O&M, increasing quality and speed of delivery.
• Demonstrated experience in analyzing and documenting web-based application, system, and service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development.
• Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development.
• Demonstrated experience developing and briefing IT support documents that include SOPs, digital IT workflows, IT knowledge base, pre and post deployment checklists, IT architectural diagrams, system security plans, and administrative processes.

• Demonstrated experience working with Customer and partner IT organizations.
• Demonstrated experience with design tool governance (Figma libraries, design tokens, or similar).
• Demonstrated experience with cloud technologies.
• Demonstrated experience with AI/SI integration into existing business workflows.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans