Operations Supervisor

We are looking for an Operations Supervisor to join our team and be part of something great. This position offers a competitive salary, bonus potential, and a benefits package after 30 days. As an Operations Supervisor, you will take the final step before managing your own site, learning to represent Capstone with our Partners, managing day-to-day activities with associates, and ensuring that safety and productivity are always prioritized. You may be asked to run portions of the business or perhaps an entire shift. This is the training opportunity to hone the skills necessary to run your own site. With Capstone's growth over the past years, it could be sooner than you think!

• →Run the site with safety and efficiency as priorities.
• →Communicate daily with associates about service levels, accountability, pay, and performance.
• →Create daily work logs and transmit them to corporate.
• →Audit daily labor and billing reports.
• →Ensure customer needs are met daily.
• →Document and resolve any customer service or associate issues.
• →Ensure all associates follow Capstone policies and safety work rules.
• →Hold weekly safety meetings and ensure associate participation.
• →Assist in managing the site and departmental budget.
• →Schedule associate shifts based on customer requirements.
• →Interview, hire, and train new associates.
• →Supervise timely and accurate data entry for all services performed.
• →Complete daily closeout tasks, including cash balancing, data upload, and payroll record administration, according to Capstone policies and standard operating procedures.

• 3 years of supervisory/leadership experience in an industrial setting.
• Proven experience in providing high levels of customer service to internal and external customers.
• Ability to make decisions, problem-solve, prioritize assignments, and direct the workforce in an ever-changing warehouse environment.
• Ownership of your business, ensuring the highest standards of safety, productivity, and customer service are exceeded every day.
• Ability to train, coach, and mentor warehouse associates.
• Excellent interpersonal and communication skills (written and verbal).
• Strong organization and prioritizing skills.
• Ability to perform multiple tasks simultaneously.
• Problem-solving skills and the ability to make effective decisions in a fast-paced environment.
• Intermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint.

• Ability to stand for long periods.
• Ability to safely operate material handling equipment as needed.
• Ability to work in a warehouse environment on concrete flooring and in varying temperatures.
• Ability to lift up to 75 lbs.

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The job responsibilities and tasks described herein may be modified and expanded over time.

• Warehousing, logistics, supply chain, or third-party experience preferred.
• BS/BA Degree or Associate Degree with equivalent experience is a plus but not required.
• Proven track record in supervising warehouse employees, including hiring, training, and termination.
• Experience managing budgets and the ability to create and maintain various management reports.
• Excellent aptitude in estimating rates and performing mental arithmetic while multitasking.