Business Specialist

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This is how you’ll bring the purpose of your role to life.

Methodologies and frameworks

·       Agile product ownership: backlog input, coordinating feature teams, pilots and phased rollout

·       Software development lifecycle and release management

·       ITIL-aligned change, planned outage and incident communication

·       Business readiness and organisational change management

·       Continuous improvement intake and governance, including assessment through operational decision forums

·       Programming languages: not a core requirement of the role

Specialised capabilities

•        Product ownership of a geospatial platform modernisation, covering deployment planning, licence and cost management, pilot selection, feedback loops and rollout of  features such as CNI and red line mark-up

•        Running improvement initiatives across multiple stakeholders, from discovery through to deployment

•        Producing training and support materials, including instructional videos, for field users

•        Presenting system changes to operational leadership and business forums

• Bachelor degree in Information Systems, Information Technology or a related discipline
• Gathering and analysing business requirements, and turning operational needs into system change requests
• Pre-release testing and quality assurance, including checking application behaviour against business requirements
• Managing releases and communicating changes for code, configuration, reference data and patch releases
• Coordinating application licences and user access

• A product ownership or business analysis certification, such as PSPO, CSPO or IIBA
• ITIL Foundation

• 3+ years in an ICT business analysis, business systems or product role.
• Experience in telecommunications, utilities or field service operations
• Understanding of how field technicians work and how system changes affect day-to-day operational work
• Experience supporting the replacement of end-of-life or limited-support platforms

• Field workforce management, scheduling and mobile technician applications which are IFS SaaS products and AWS internally hosted and developed application support systems (Telstra examples: MyDay, TBOSS, Availability Manager)
• Esri ArcGIS, including ArcGIS Field Maps, and migrating from legacy GIS platforms (Telstra example: GE Spatial)
• Network mapping and records applications (Telstra example: MAPS4P)
• Microsoft 365, including Teams, SharePoint and PowerPoint, plus tools for creating training videos.
• Delivery and backlog tools such as Jira and Confluence.

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
 www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibility@team.telstra.com noting your preferred method of contact

Recruitment Start Date:28/10/2026

Recruitment End Date: 25/11/2026