Special Investigations Unit - HQ Operations Manager

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us 

The Special Investigations Unit is seeking a SIU – HQ Operations Manager to supervise and oversee the HQ operations functions within SIU.

The pay range for this position is $115,000 - $135,000 annually. Pay is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to

• provide leadership and direction for the SIU analytics function and SIU lab function
• support and identify development opportunities for SIU analysts and lab forensic technicians
• manage regulatory compliance and state reporting for the SIU function
• support and collaborate with SIU Field management and investigators to include identification of red flag trends in claim data and provide actionable intelligence for SIU investigations
• collaborate with PARM, Claims Operations and other internal CIC groups on fraud detection models and technology
• work with exterior organizations such as NICB and the Coalition Against Insurance Fraud to support our fraud fighting initiatives
• meet established service standards and develop new standards as needed

 Be equipped with:

• excellent verbal and written communication skills
• ability to identify and analyze key critical issues and provide solutions for successful outcomes 
• accomplish goals with minimal direct supervision to promote innovation
• collaboration and invite feedback to initiate improvement
• astute listening skills and professional presentation skills 
• data analysis experience 
• proficient with various databases and open source intelligence
• proficient with current PARM models and vendor tools used in SIU’s day to day operations
• 4-year college degree or equivalent experience