Group Rooms Coordinator

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

At Four Seasons, exceptional guest experiences begin long before arrival. Our Reservations team plays a vital role in ensuring every stay is planned seamlessly, creating memorable experiences through accuracy, communication, and personalised service.

Four Seasons Hotel London at Park Lane is seeking a Group Rooms Coordinator to join our Reservations team.

As a Group Rooms Coordinator, you will be responsible for managing all room reservation aspects for group business, ensuring room blocks are maintained accurately and contractual obligations are fulfilled.

Working closely with Sales, Conference Services, Revenue Management, and operational departments, you will act as the central point of coordination for group room reservations, helping to maximise revenue opportunities while delivering exceptional service to clients and guests.

This role is ideal for a highly organised hospitality professional who enjoys building relationships, managing details, and working collaboratively across multiple departments.

• →Manage all group room reservations from initial booking through to departure
• →Monitor and maintain group room blocks within hotel inventory
• →Ensure all group contractual obligations and reservation requirements are fulfilled
• →Liaise closely with Sales Managers, Conference Services Managers, Revenue Management, and operational departments
• →Manage rooming lists, reservation amendments, pick up reports, and group block adjustments
• →Maintain accurate reservation records and guest information within hotel systems
• →Communicate group requirements and updates effectively to relevant stakeholders
• →Identify opportunities to maximise occupancy and revenue while maintaining guest satisfaction

• Previous experience within Reservations, Revenue, Sales Support, or a similar hospitality role
• Experience managing group reservations within a luxury hotel environment is advantageous
• Excellent organisational skills and attention to detail
• Strong communication and stakeholder management abilities
• Ability to prioritise and manage multiple deadlines effectively
• Strong administrative and system skills
• Positive attitude and commitment to delivering exceptional guest experiences
• Good spoken and written English
• Right to Work in the UK

• Full time position based on a 40 hour working week
• Monday to Friday, 9:00am to 5:30pm working pattern with flexibility required based on business needs

If you are passionate about hospitality, enjoy working with people, and thrive in a detail-oriented environment, we would love to hear from you.

We look forward to receiving your application.