Night Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Night Manager forms part of the Rooms Management Team and manages the hotel lobby and arrival/departure experience within the hotel for the night shift. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. They ensure accurate communication between department managers, following up on guest requests and problems. The Night Manager overseas the night operations and supports the Front Office Manager.

• →Manages the staff at the Front Desk during overnight shift.  Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed.
• →Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
• →Assures that all financial and credit procedures are followed.
• →Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
• →Perform other tasks or projects as assigned by the Assistant Director of Rooms or Front Office Manager

• A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
• An outgoing personality and a can-do approach to an assigned task 
• High level of understanding and knowledge of Rooms operations
• Bachelor’s degree
• At least five years related working experience in luxury hotels
• Excellent interpersonal, verbal, and written communication skills
• Good Communications skills and Computer skills
• Has strong leadership and strong inter-personal skills

What we offer
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals!

•    and so much more!

Schedule and hours
•    This is a full-time role