Mitigation Project Manager

Reports To: General Manager Direct Reports: Mitigation Technicians & Field Manager

Position Overview

We are seeking a hands-on Mitigation Project Manager to lead daily field operations for our mitigation division. This is not a desk-only management role. This position owns field execution, team performance, job quality, and on-site customer experience.

You will lead crews responding to water, fire, and biohazard losses while ensuring projects are completed on time, on budget, and according to industry and insurance standards.

If you are a strong production leader who knows how to drive urgency, enforce standards, and hold teams accountable — this is the role for you.

Key Responsibilities

· Oversee daily field operations for water, fire, mold, and emergency services

· Lead, train, and develop mitigation technicians and field manager

· Ensure jobs meet timing, margin, and documentation requirements

· Conduct regular job site visits and reinspection’s

· Review moisture logs, drying plans, and photo documentation for accuracy

· Meet with adjusters and customers on-site to resolve issues quickly

· Participate in on-call rotation and oversee emergency response events

· Maintain truck readiness, equipment standards, and inventory control

· Enforce safety compliance and industry best practices

· Hold team members accountable to performance expectations

Performance Expectations

Success in this role includes:

· Jobs completed within budget and drying goals achieved

· Clean documentation with minimal file revisions from carriers/TPAs

· Strong gross margins on mitigation projects

· High customer satisfaction scores

· Organized, prepared, and responsive crews

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Qualifications

· Insurance restoration industry experience REQUIRED

· 5+ years of mitigation experience with team leadership responsibilities

· Strong understanding of carrier program compliance and documentation standards

· Experience managing residential and commercial losses (including large-loss)

· Proficient with mitigation software (MICA/Mitigate, Dash, Xactanalysis, Symbility)

· Estimating experience with Xactimate and/or Symbility preferred

· IICRC certifications (WRT required; ASD, FSRT preferred)

· Bilingual (English/Spanish) strongly preferred

· Valid driver’s license with clean driving record

· Ability to pass background check and drug screening

· Willingness to work nights/weekends as needed in emergency situations

Compensation & Benefits

· $50,000 base salary (based on experience and certifications)

· Performance-based bonus tied to division profitability and job performance

· Vehicle allowance, cell phone, and laptop provided

· Health, dental, and vision insurance

· PTO, sick days, and paid holidays

· Leadership development and paid training

· Opportunity for advancement

About Us

We are part of the nationally recognized Paul Davis Restoration network, an industry leader in insurance restoration and reconstruction across the United States and Canada. Our team responds when property owners need us most — and we take pride in delivering professional, efficient, and high-quality service.

We are growing and looking for a strong field leader to help us continue raising the standard.

If you are ready to lead from the front, drive accountability, and build a high-performing mitigation team, we would like to speak with you.

We are an Equal Opportunity Employer and proudly support hiring Veterans.