Customer Success Manager II

Brazilmid

Customer Success ManagerCustomer

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Overview

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from.

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Customer Success ManagerCustomer

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of the Top 100 Inspiring Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

We’re looking for a Customer Success Manager to join our team in Brazil and manage a portfolio of approximately 100 elite accounts across LATAM. In this role, you’ll ensure our customers get the most value and highest ROI from their subscriptions, focusing on driving renewals and building long-term partnerships.

As a Customer Success Manager, you’ll:

Drive engagement and renewals. You’ll analyze customer metrics in Salesforce to identify growth opportunities, conduct business reviews, and negotiate renewals to hit aggressive retention and expansion targets.
Collaborate across the business. You’ll partner with Engineering, Hardware, and Support teams to resolve issues, while working with Account Executives and Solution Consultants to identify new revenue streams.
Consult and educate. You’ll coordinate training with our specialists to increase product adoption and ensure our customers are using Hudl to its full potential.
Manage your pipeline. You’ll maintain an accurate forecast in Salesforce, tracking your performance monthly and quarterly to ensure we meet our goals.