Client & Operations Coordinator (014-1135)

• Provide day-to-day administrative and operational support to the team and clients.
• Coordinate client requests, follow-ups, internal tasks, and deadlines.
• Prepare and maintain documents, reports, templates, correspondence, and business records.
• Support the Director and Practice Coordinator with general operational requirements.
• Identify and escalate issues, delays, or tasks outside the role's scope.
• Assist with improving administrative processes and maintaining organised workflows.

• Assist with planning and coordinating internal and client-facing events.
• Prepare event workbooks, run sheets, checklists, timelines, and task allocations.
• Manage attendee lists, registrations, bookings, vendor documentation, and event communications.
• Support venue coordination, scheduling, materials, and other event logistics.
• Complete post-event follow-ups and maintain accurate event records.

• Assist with event promotion across social media, email, CRM, and other approved platforms.
• Schedule and publish promotional content in line with the marketing calendar.
• Create basic promotional materials using tools such as Canva.
• Maintain event landing pages and registration systems as required.
• Track event registrations and provide updates or reports to management.
• Support general marketing and email communication activities while maintaining brand consistency.
• Client consultation, content creation and scheduling using various approved platforms

• Maintain accurate and up-to-date client records in the CRM and other business systems.
• Enter, organise, upload, and maintain digital records and documentation.
• Ensure data integrity and information is accessible and stored correctly.
• Assist with system updates, new tools, and process improvements as required.

• Assist with preparing and formatting HR documents, contracts, onboarding packs, policies, and related materials.
• Maintain secure and accurate employee and contractor records.
• Support onboarding and offboarding administration.
• Assist with compliance tracking, internal reporting, and documentation requirements.
• Ensure records are handled in line with privacy and internal compliance procedures.

• 2+ years of experience in administration, operations coordination, client services, or a similar role.
• Experience supporting clients, coordinating tasks, and managing multiple priorities.
• Strong organizational skills with excellent attention to detail.
• Must be able to use initiative and able to prioritise tasks.
• Good written and verbal English communication skills.
• Proficient in Microsoft Office and Clickup (or other platforms for similarity).
• Experience using CRM systems and other digital business platforms.
• Familiarity with Canva, social media, email marketing, or content scheduling tools is an advantage.
• Ability to create and maintain accurate records, documents, and reports.
• Previous experience supporting an Australian business or working with Australian clients is an advantage.

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)