Assistant Director, Financial Aid Service

Make a Difference in Every Student’s Journey Through Financial Empowerment and Support.

As a Catholic, Marianist research University, we are a diverse community committed to educating the whole person and linking learning and scholarship with leadership and service. Enrollment Management is focused on service excellence to recruit, enroll and graduate highly qualified students and improve access, affordability, inclusion, and success.

Reporting to the Senior Associate Director, Flyer Student Services and Financial Aid Service, this staff member is responsible for providing financial aid service to students at the University of Dayton. This individual will serve as part of the counseling team supporting escalated financial aid conversations referred by the Flyer Student Services staff and EdAmerica. As a member of the Flyer Student Services team, this position supports students in decisions about financing their educational expenses and ultimately their academic success, as well as providing support to Flyer Student Services counselors as they counsel students and student workers. Responsibilities include educating students and families about the financial aid process, reviewing FAFSA applications, determining and adjusting all types of financial assistance, providing education regarding loans and various financing options as well as exercising professional judgment. This individual is expected to use problem-solving skills on a daily basis and to routinely exercise a high level of independent professional judgment. The Assistant Director will support the administration of a state financial aid program and serve as the lead program manager to ensure information is awarded accurately and shared with staff and students effectively.

The Assistant Director is also focused on driving service improvements by advancing key internal partnerships with the Offices of Student Accounts, the Registrar, Holistic Advisors and other campus partners. This staff member will collaboratively advance these partnerships and use them to drive efficiencies and broaden our service outreach. Further, this individual proactively identifies, recommends, and implements changes in processes to improve services and reduce manual steps for staff administering financial aid. The Assistant Director will support Financial Literacy efforts for undergraduate students across campus.

As a Catholic, Marianist University, we believe that inclusive excellence is essential to the success of students and staff. The Assistant Director will work individually and as a member of a team to make tangible contributions to UD’s mission. All employees are empowered to attend workshops, seminars, and other educational experiences to deepen their understanding of our mission and strategic priorities.

* Bachelor’s Degree OR three years of experience working in financial aid with progressive growth in responsibilities.
* At least 2 years of experience providing service in a professional, fast-paced, deadline-driven environment.
* The ability to work with multiple priorities in a fast-paced environment.
* Strong written and oral communication skills and attention to detail.
* Problem solving skills.
* Ability to successfully improve and streamline processes.
* The successful candidate must be self-motivated and have the ability to work independently.
* Ability to provide leadership as a collaborative team member.

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

* 2 years of financial aid or campus one stop office experience in a professional, fast-paced, deadline-driven environment with a primary focus on communication, counseling skills, and the ability to solve complex problems.
* Master’s Degree in Business, Higher Education Administration, or a related field.
* Enrollment Management or Higher Education experience at a private University.
* Knowledge and experience with Ellucian Banner software and Salesforce CRM.
* Demonstrated effective interpersonal skills.
* Demonstrated knowledge of student Financial Aid laws and regulations.
* Ability to work with staff, students, and families in a manner consistent with Catholic and
Marianist values and principles.

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.