Pharmacy Operations Lead Representative - Returns - Express Scripts

We're looking for a Pharmacy Operations Lead Representative to support the daily operations of our Tempe Returns Room. This is an opportunity to build your leadership experience while remaining actively involved in pharmacy operations and helping your teammates succeed.

Working closely with the Returns Supervisor, you will:

• →Help coordinate daily workflow, workload, and operational priorities.
• →Provide day-to-day process guidance and support to Returns Room employees.
• →Support onboarding, training, and cross-training.
• →Identify and communicate workflow, production, and quality concerns.
• →Research and process returned medications and prescription packages.
• →Communicate with patients and accurately document return-related activity.
• →Use multiple systems to research and resolve operational and patient issues.
• →Reinforce SOPs, quality standards, safety requirements, HIPAA requirements, and company policies.
• →Maintain proficiency across Returns Room functions and provide hands-on operational support.
• →Contribute to continuous improvement and department initiatives.

• Current and active Arizona Pharmacy Technician License
• Current PTCB certification
• Pharmacy, healthcare, customer service, operations, or administrative experience
• Microsoft Office and data-entry experience

• Ability to lift and move up to 25 pounds.
• Frequent movement throughout the work area.
• Ability to stoop, kneel, crouch, bend, and twist..
• Ability to perform computer and data-entry work for extended periods

• Strong attention to detail and problem-solving
• Excellent communication skills
• Strong organization and time management
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaboratively
• Ability to provide clear process guidance to others

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.