Aviation Sales Support

Sol Aviation Services Limited 

Barbados

Yes

Yes

General Manager, Sol Aviation Services Limited 

None

To support the Aviation Sales Team covering Global, Special Carriers and General Aviation customers in all SASL locations.

Business Development and Performance Monitoring 

         Ensure completed and accurate sales documentation

         Assist in the reporting of Sales data

         Assist with the analysis of customer portfolios, individual customer performance, and market aviation segments

         Assist with the building of strong customer relationships

         Support negotiations and Tender processes with the customers

         Entering of customer information details into Great Plains (GP) system

         Respond to customer calls and handling of queries, complaints, fuelling notification, invoicing errors within 24 hours (real time)

         Assist the sales team with promotional events, distribution of brand and other material to customers

Fuels Price Management

         Communicate relevant Price changes and changes to 3^rd Party charges (e.g. airport fuel tax) to customers and airfield operations personnel

         Enter approved price changes in GP system

         Enter approved changes to 3^rd Party fuel related charges/fees in GP system

         Assist with the monitoring of customer unit margins

      Customer Invoicing 

         Ensure the accurate inputting of ADRs from Sol managed and non-Sol managed locations

         Execute the ADR validation process

         Execute the GP invoicing process also on weekends 

         Support the Sales Reps in the investigation and correction of invoicing errors

         Support the Sales Reps in the resolution of invoice disputes, analysing the causes to avoid repeating errors

         Resend receipts and invoices to customers whenever necessary and solve other related queries

         Assure that customer EDI requests are completely satisfied

         Monitor account receivables, credit limits, alert Sales Reps of late payment issues and advise credit stop notification (to customers and airports) in line with Control Framework and discussions held within the Aviation Sales Team

         Support Sales Reps with the management of pre-payment accounts and the reconciliation of payments

Assist Sales Reps with the collection of any outstanding amounts

·         Minimum an Associate degree in Business related discipline 

·       A self-starter with a high level of self-assurance and ability to work in a virtual team 

·         Excellent relationship skills, customer focused and service oriented 

·         Strong organizational and time management skills.  

·         Proficiency in the use Microsoft Office Tools –e.g. Word, Excel etc. 

·         Customer Service and communication skills

·         Negotiating Skills

·         Credit Management

·         Analytical Skills and Information Management