WhereTo - Senior Product Manager - Canada, Virtual

WhereTo is a business travel startup from San Francisco that evolved into an agile development and design studio within the Flight Centre family. We build travel solutions used by some of the largest companies on the planet - we have just one goal: making business travel better for everybody.

WhereTo provides an AI-powered travel platform for corporate travel. Their platform uses machine learning algorithms to recommend personalized travel options based on a traveler's preferences, company policies, and budget. WhereTo's technology also allows for real-time travel tracking, reporting, and cost analysis, enabling companies to optimize their travel programs and reduce costs.

To learn more about WhereTo click HERE

About The Opportunity

Key Responsibilities

• Develop and execute a clear product vision and strategy for Travel Planning and Operations products aligned with business objectives.
• Conduct market research and competitive analysis to identify industry trends, user needs, and growth opportunities.
• Define, prioritise, and manage the product roadmap based on customer feedback, market demands, and business goals.
• Partner with engineering, design, and marketing teams to deliver high-impact product enhancements and features.
• Collaborate with UX/UI teams to create intuitive and user-friendly travel planning experiences.
• Facilitate user testing activities and incorporate customer feedback into product improvements.
• Define and monitor key performance indicators (KPIs) and success metrics.
• Analyse data and customer insights to drive informed product decisions and continuous improvement.
• Build strong relationships with internal stakeholders and external partners.
• Communicate product strategy, roadmap priorities, and project updates effectively across the organisation.
• Serve as the primary point of contact for Travel Planning and Operations product initiatives.
• Lead end-to-end product lifecycle management from ideation and development through launch and ongoing optimisation.
• Support successful product launches and ensure long-term product sustainability and performance.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, or a related field.
• 5+ years of Product Management experience.
• Experience managing travel planning, trip management, or similar customer-focused products and services preferred.
• Demonstrated success delivering product outcomes in a fast-paced environment.
• Strong understanding of the corporate travel industry, including travel workflows, approval processes, and industry trends.
• Familiarity with travel itinerary tools, approval workflow systems, and corporate travel platforms is advantageous.
• Strong analytical and problem-solving capabilities.
• Experience leveraging data and customer insights to inform product decisions.
• Excellent communication and stakeholder management skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience working within Agile development environments preferred.
• Proven leadership skills with the ability to influence and inspire teams.
• Strong decision-making and prioritisation abilities.
• Passion for customer-centric product development.
• Understanding of user-centred design principles and methodologies is desirable.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

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