Deputy Program Manager

United States·Washingtonmid

OperationsProject Manager

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Quick Summary

Overview

Keystone Advisors is looking for a Deputy Program Manager to support the Department of State (DOS), Bureau of Consular Affairs (CA), Directorate of Passport Services (PPT) in Washington, DC.

Technical Tools

OperationsProject Manager

Requirements

~2 min read

The Deputy Program Manager supports the Program Manager in managing Contractor staff and contract operations and acts as the Program Manager during the Program Manager’s absence. The position helps ensure that Contractor personnel comply with standards of conduct and internal controls and that contractual operations meet or exceed requirements. The Deputy Program Manager tracks cost, schedule, task performance, and resource reporting; supports continuous service delivery improvement; and resolves operational problems with minimal disruption to contract activities.

Category	Requirements
Education	Master’s degree in a related field or 12 years of experience.
Experience	Minimum 5 years of experience. Experience supporting or managing complex program operations, personnel, schedules, costs, resources, and performance. Experience with contract compliance, operational problem resolution, and continuous improvement. Experience tracking costs, schedules, task performance, staffing, and resource reporting. Experience functioning in a leadership role requiring independent judgment and coordination across multiple stakeholders.
Preferred Qualifications	PMP (Project Management Professional) certification.

*Category*	Details
*Key Competencies*	Deputy program leadership, cost/schedule/performance tracking, resource reporting, contract compliance, personnel management, risk and issue management, internal controls, continuous improvement, problem resolution, stakeholder communication.
*Work Environment*	Primarily onsite at CA/PPT Headquarters in Washington, DC, with support at other designated locations when required. Must be capable of assuming Program Manager responsibilities as operational needs dictate.
*Security & Compliance*	Must comply with applicable Department of State security and access requirements, internal controls, standards of conduct, Privacy Act and PII requirements, and applicable requirements governing classified information and facilities.

Category	Requirements
Technical Competencies	Ability to support overall management and oversight of Contractor personnel and operations. Ability to assume Program Manager responsibilities during the Program Manager’s absence. Ability to coordinate personnel and resources across multiple concurrent activities. Ability to identify performance variances, risks, constraints, and operational issues. Ability to support corrective actions and maintain continuity of operations.
Compliance & Quality	Understanding of standards of conduct, internal controls, quality management, and contract compliance. Ability to monitor staff compliance with applicable policies and performance requirements. Experience supporting continuous service delivery and process improvement.
Communication & Problem Resolution	Strong written and oral communication skills. Ability to coordinate effectively with Contractor leadership, Government personnel, and operational stakeholders. Demonstrated ability to resolve problems while minimizing disruption to ongoing activities. Ability to escalate issues appropriately and support timely resolution.