Patient Outreach Representative (Bilingual Spanish)

(united States)Remotemid

Other

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Quick Summary

Overview

About Triplemoon Triplemoon is a digital health platform transforming family wellness by addressing critical gaps in mental, behavioral, and nutritional health. We partner with providers,

Technical Tools

Other

Responsibilities

~1 min read

→Monitor referral queues and enrollment pipelines to convert new referrals into scheduled visits within target turnaround windows.
→Contact patients via phone or secure messaging to schedule and confirm appointments.
→Educate patients on Triplemoon services, articulate support and answer patient questions accordingly.
→Ensure patients have completed all necessary legal documents ahead of first appointment.
→Support patients’ understanding of insurance coverage of services
→Follow up with patients who miss appointments or need support rescheduling.
→Track outreach efforts and maintain accurate documentation in the electronic health record (EHR)
→Flag referral or scheduling blockers to the Clinic Success team — such as incorrect diagnosis coding or missing authorizations — that prevent a patient from being scheduled.
→Support caseload balancing across BHCMs by matching patient volume and clinic capacity, state licensure, escalating capacity concerns as needed

Assist patients in setting up and accessing Triplemoon’s virtual tools
Provide troubleshooting support and clear instructions to ensure successful use of technology.

Requirements

~1 min read

2-3+ years of experience in virtual medical scheduling, patient access, or healthcare administrative coordination;
Pediatric or behavioral health setting preferred.
Associates or bachelors degree from an in-person 2+ year accredited program
The ability to speak Spanish is strongly preferred.

Ability to work independently, identify needs and take action without prompting
Experience collaborating with interdisciplinary teams
Record of timeliness and punctuality
“Yes and” patient-first mindset
Ability to problem-solve and think critically in fast-paced situations
Experience with an EHR/practice management system
Strong organizational skills and comfort managing multiple calendars and shifting priorities simultaneously
Clear, warm communication style for interacting with families, clinic staff, and internal clinical teams
Understanding of, or willingness to learn billing codes within scope as they relate to scheduling cadence and encounter timing
HIPAA-conscious handling of patient information

What We Offer

~1 min read

✓Part-time hourly, W2 role

✓Hourly compensation of $23/hour with quarterly performance based bonus eligibility

✓Fully remote environment

✓Mentorship with other members of the team and field experts

✓Opportunity to work with a rapidly growing and entrepreneurial environment where your views and ideas can have real impact

✓Opportunity to directly and positively affect the lives of busy parents trying to do it all!

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

About this job

Pay per year: ≈ $47,840 a year; 29% below the $67,411 median for Other jobs on Jobera (143,204 salaries).
Posted: 11 days ago
Employer: has 8 open jobs on Jobera.