Performance Management and Continuous Improvement Specialist

As the Performance Management and Continuous Improvement Specialist, you’ll strengthen performance visibility across Technology by developing measurement frameworks, reporting insights and leading improvement initiatives. You’ll help leaders and teams make informed decisions, improve service quality and deliver greater value.

About the role

You’ll work with Technology leaders and teams to measure performance, identify trends and turn data into practical recommendations. You’ll also lead improvement activities that strengthen efficiency, accountability and service outcomes.  

• Develop performance frameworks, scorecards, dashboards and reporting models.
• Define and govern meaningful performance indicators and service metrics.
• Analyse performance trends, risks and improvement opportunities.
• Lead improvement workshops, reviews and continuous improvement initiatives.
• Track improvement actions, realised benefits and performance outcomes.
• Provide clear insights to support planning, prioritisation and decision-making.  

About you

You’re an analytical and improvement-focused professional who can turn complex information into clear, actionable insights. You build strong relationships, communicate performance information confidently and influence outcomes through evidence-based recommendations.  

• Experience developing performance measurement and reporting frameworks.
• Strong knowledge of continuous improvement and performance-management practices.
• Experience creating dashboards, scorecards and management reports.
• Strong data analysis, root-cause analysis and problem-solving capability.
• Experience facilitating workshops and delivering improvement initiatives.
• Strong attention to detail, stakeholder engagement and communication skills.
• Relevant qualifications or certifications in Technology, Lean, Six Sigma or continuous improvement will be highly regarded.

Why join RACQ?  

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at https://www.racq.com.au/about-us

Why you’ll love working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one 
  Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts 
  Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics 
  Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Flexibility that works for real life 
  Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits at  https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?  

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support 
We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to careers@racq.com.au  for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process

#LI-Hybrid