Operations Manager, Food & Beverage

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The Operations Manager, Food & Beverage will be responsible for daily operations of the Café. They will supervise kitchen staff and maintain overall responsibility for developing and implementing culinary solutions to meet consumer needs. This role will coordinate and lead culinary operations to meet production, presentation, and safety and sanitation standards, while ensuring service standards are met and surpassed by crafting an enjoyable experience for your consumers with timely service. 

•    People Development – Lead and cultivate a positive team culture by building strong relationships, fostering connectivity, and creating an engaging work environment. Coach, mentor and develop associates to maximize performance and professional growth. Promote collaboration, accountability, recognition, and inclusion while ensuring associates feel supported, connected to the organization and empowered to contribute to team success.
•    Client Relationship - Develop and maintain effective client and consumer rapport for mutually beneficial business relationships. Collaborate with all levels of organization. Anticipate and identify client needs and effectively communicate operational progress. 
•    Financial Performance - Responsible for managing budget, delivering food, labor, and operational targets.
•    Compliance - Maintain a safe and healthy environment for clients, consumers, and associates. Ensure cleanliness and high sanitation standards are maintained at all times. Ensure proper handling of all food products and equipment is maintained. Follow all applicable policies, rules, and regulations, including those relating to safety, health, wages, and hours. Maintain acceptable sanitation and food safety behaviors to ensure compliance with OSHA and FDA rules and regulations.
•    Innovation- Maintain a solid understanding of culinary trends and use them where appropriate. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless consumer service. Communicate on-site consumer and local competitor insights. 
 

 •    5 years of experience preferred, 5+ years of people leadership experience preferred as well as culinary experience
•    Multi-site experience preferred
•    Proficient in use of Microsoft Office applications
•    Knowledge of the principles and practices within the food profession is required; this includes experiential knowledge required for management of people and/or problems and excellent oral, reading, and written communication skill
•    Able to lift a minimum of 30lbs
 

•  Associates or bachelor's degree in related field preferred

• Must complete Serve Safe Food Handlers certification

• Drives Results
• Action Oriented
• Collaborates
• Decision Making
• Nimble Learning