CRM Project Manager

The CRM Project Manager will lead the successful delivery of CRM platform implementations and managed services for global clients. This role combines client relationship management, project planning, budget oversight, and cross-functional team coordination. You will manage projects of varying complexity, ensuring that deliverables, timelines, resources, and expectations remain aligned. Working closely with technical specialists and client stakeholders, you will guide projects through every stage of the delivery lifecycle, from onboarding and discovery to development and final delivery. You will also contribute to process improvements, project governance, and the continued development of CRM service offerings. This is an opportunity to take ownership of meaningful client engagements while supporting high-performing, internationally distributed teams.

The ideal candidate combines strong project management expertise with experience delivering CRM and enterprise platform solutions. You should be comfortable managing client relationships, coordinating multidisciplinary teams, and taking ownership of complex delivery processes. Key qualifications include:

• At least 5 years of relevant project management experience in CRM and enterprise platform implementations or CRM managed services.

• Strong organizational, planning, and time-management skills, with excellent written and verbal communication abilities.

• Experience managing multiple projects simultaneously or coordinating projects involving several workstreams.

• Proven ability to collaborate with cross-functional teams and manage relationships with diverse internal and external stakeholders.

• Experience organizing and facilitating structured project kickoffs, discovery workshops, stakeholder meetings, and formal SOW gap reviews.

• Ability to oversee small, cross-functional teams, monitor resource capacity, and proactively manage risks, issues, and dependencies.

• Strong understanding of project lifecycle management, scope alignment, milestone tracking, and delivery governance.

• Familiarity with JIRA or comparable project management platforms and the ability to maintain clear, consistent project documentation.

• Ability to learn independently and pursue relevant professional certifications, accreditations, and platform credentials.

• Flexibility to work hours aligned with the NAMER region, with priority given to Eastern Time (EST).

• Certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or Salesforce Administrator.

• Experience managing vendors and integrating third-party partners into project delivery.

• Advanced proficiency in project management tools, including complex JIRA workflows and reporting.

• Strong cross-cultural communication skills and experience working with geographically distributed client teams.