Operations Manager

Transform at JLL on a telecommunications client account in our Technology vertical!

Location: Dallas, TX 75202 (Downtown Discovery District)

Work Schedule: Onsite, M-F 8 AM – 5:00 PM + on call

Reports to: Territory Manager

Estimated base salary range: $84,600 - $100,000

Primary responsibility is to oversee the efficient operations and maintenance of all building systems, including the day-to-day training of the operating staff. Also, the Operations Manager is responsible for the supervision of the operating team. The position will apprise the Facility Manager of any and all conditions affecting building services and tenant comfort. The specific areas of responsibility include but are not limited to: client services, staff supervision and development, purchasing and technical proficiency. This person will assume the responsibilities of the Facility Manager, in their absence

• →Supervises and directs maintenance staff and monitors performance of their assigned responsibilities. Performs and/or directs the performance of all maintenance departmental service requests, ensuring that the work performed in these areas is accomplished efficiently, neatly and with a minimum amount of disruption and inconvenience. Checks malfunctioning equipment and ascertains corrective action required to restore to satisfactory operating condition. Manages departmental staff, including selection, scheduling and job assignments; counseling, appraisals and recognition; recommending salary, promotional, disciplinary, termination and other personnel actions.
• →Hospitality Background: The ability to manager setup, break down, following client instructions. A solid understanding of ALL areas of running HIGH LEVEL meetings.
• →Metric driven with focus around follow-ups, utilizing Corrigo and BI data. Will work with the client to schedule equipment to be taken off line so that preventative maintenance can be performed. Monitors operation of electrical and mechanical equipment supporting the facility and facility’s critical operations. Requires the ability to analyze the operation of various site infrastructure systems, determine the root cause of any problem / malfunctions and take corrective action as required.
• →Understands the engineering design and operational aspects of the Base Building and Critical Support Systems and Components. Must be able to immediately recognize system shortcomings and respond to operational and emergency situations.
• →Provides training and support aimed at expanding the capabilities of the operations staff. Specific duties include but are not limited to: demonstrating the proper use and care of tools and instruments, giving hands on instruction in basic maintenance, safety and trouble shooting procedures, recommending relevant outside engineering courses for enrollment and instilling an overall level of professionalism in manner and appearance.
• →Participates in facilities remodeling, new construction, and other planning activities of other departments. Manages and monitors construction and repair projects.
• →Monitors operation and maintenance of refrigeration, water cooling, air conditioning equipment; boilers, heating, ventilating and hot water equipment; pumps, valves, piping and filters; other mechanical and electrical equipment; reviewing logs as necessary to assure proper operation of equipment; and is responsible for reporting any problems/malfunctions on an as need basis.
• →Oversees repair and P.M. of HVAC, electrical, piping/plumbing, structure and other building systems; determines frequency of repair and/or P.M. for HVAC, electrical, piping/plumbing, structure and other building systems.
• →Ensures the availability of an adequate inventory of tools and other supplies to operate the building. Specific duties include but are not limited to: preparing and submitting purchase orders requests, developing sources for stock materials and performing periodic checks of inventory levels and equipment conditions.
• →Directs the performance of contracted maintenance work as needed. Specific tasks include but are not limited to: ensuring the timely performance of maintenance contract work, overseeing the fulfillment of equipment warrantee obligations by the installer and securing equipment manuals and drawings from the installers/contractors.
• →Plans and manages the budget allowing for appropriate control and utilization of client’s resources. Forecasts budget for the operation and maintenance of the building and systems accurately. Recommends and estimates facility repairs and improvements for inclusion in the annual budget.
• →Complies with departmental policy for the safe storage, usage and disposal of hazardous materials. Responsible for the short-term training of the operating and maintenance team. Responsible for the compliance with the Jones Lang LaSalle Operations Audit and other client-based audits that are applicable to their assigned facility or facilities.
• →Performs other duties as assigned.

• High school diploma or equivalent
• 5+ years of 3rd party commercial (soft services) facilities management, workplace experience services, corporate hospitality, hospitality, or a related field.
• 3+ years of experience in a 3rd party IFM environment with managerial experience required with proven budget and personnel responsibilities.
• Strong understanding of customer-facing workplace services and service-quality expectations.
• Demonstrated experience managing service providers and operational performance.
• Personal characteristics - STRONG interpersonal skills, ability to communicate well in both oral and written reports.
• Must be proficient in basic computer applications and software such as MS Office, Outlook E-Mail etc.
• Must have familiarity with a Computerized Maintenance Management System (CMMS - preferably “Corrigo”)

• Bachelor's degree in hospitality management, business administration, or related field

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.​

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This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!