Revenue Operations Associate

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

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  1–3 years in Revenue Operations, Sales Operations, or an adjacent seat at a B2B SaaS company (sales ops analyst, SDR or AE who moved into ops, BizOps, CS ops).

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  Hands-on Salesforce experience: you have built reports and dashboards, edited fields and layouts, and ideally written a flow or two. Admin certification is a plus, not a requirement.

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  Working knowledge of a B2B sales motion end to end: lead sources, SDR qualification, stages, pilots and POCs, closed-won, renewals and expansion. You understand what an AE’s week looks like and what makes their life harder.

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  AI tools as a native part of how you work. You already use Claude, ChatGPT or similar to write queries, draft documents, debug formulas and think through problems, and you can tell when the output is wrong.

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  Strong spreadsheet and data skills: lookups, pivots, clean data models, and the judgment to know when a number does not smell right.

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  Clear written communication. A lot of this job is explaining a system, a policy or a number to a salesperson in a Slack message.

• HubSpot (marketing hub or CRM) and experience with a HubSpot ↔ Salesforce sync.

• Time carrying a quota, or sitting next to people who do.

• Experience with deal desk, order forms or contract review.

• Exposure to ARR accounting concepts: new, expansion, contraction, churn, contracted vs. invoiced.

• Scrappy and resourceful: you would rather ship a good-enough fix today and improve it next week than wait for a perfect spec.

• A jack of all trades who is happy to go from a permission-set bug to a board-deck chart to a rep’s comp question in the same afternoon.

• Eager to learn and quick to pick things up; you ask good questions, take notes, and do not need to be told twice.

• High ownership. When something is yours, it gets done and it gets done right.

• Comfortable with ambiguity and with being the one who brings structure to it.