Operations Manager, Pharmacy & Fulfillment

• →Pharmacy operations: Manage daily workflow, staffing, and scheduling for pharmacy technicians, in partnership with the PIC.
• →Compounding support: Coordinate non-sterile compounding production under the PIC’s direction. That includes batch scheduling, documentation, beyond-use dating records, equipment cleaning and calibration logs, and keeping the space inspection-ready for the Texas State Board of Pharmacy and USP <795>.
• →Supplies: Manage inventory for APIs, compounding supplies, packaging, and OTC devices. That covers receiving, cycle counts, reorders, and supplier follow-up.
• →Fulfillment: Oversee the full process from finished prescription to sealed package to FedEx/UPS pickup, including cold-chain shipments.
• →Warehouse: Set up and maintain the layout, racking, and storage systems as we scale from hundreds to thousands of orders per day.
• →Equipment: Operate warehouse equipment, including forklifts and pallet jacks, for receiving and putaway.
• →Metrics: Track and report turnaround time, shipping accuracy, inventory accuracy, and on-time rate. Spot problems early and fix them.
• →SOPs and training: Write and maintain SOPs for both pharmacy and warehouse workflows, and train new team members.
• →Facility: Serve as the on-site point of contact for building issues, carriers, vendors, and our San Francisco operations team.

• Active Texas pharmacy technician registration (or eligibility to transfer one).
• Hands-on experience with non-sterile compounding (capsules, creams, suspensions, troches) and its documentation.
• At least 2 years in a lead, supervisor, or manager role.
• Strong organizational skills and comfort running several workflows at once.
• Comfort with Excel or Google Sheets, and with learning new pharmacy and shipping software quickly.
• Willingness to operate a forklift. We’ll provide OSHA forklift certification if you don’t already have it.
• Ability to lift up to 50 lbs and to be on your feet for much of the day.

• Warehouse, fulfillment, distribution, or 3PL experience.
• Experience helping open a new pharmacy or facility, or preparing for a board inspection.

Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

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Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.