Lead Project Manager, Professional Services

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Accountabilities

• Facilitation of conference calls and customer meetings primarily for small to medium health systems for BD Dispensing product implementations. Implementations will be focused on the PharmacyKeeper product line but may also include facilitating platform initiatives and/or other BD product lines.
• Establishes rapport with customers that is conducive to long term business relationships.
• Provides team support and product information on BD Dispensing products as assigned by manager.
• Mentors team members to ensure product and process competency.
• Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication.
• Guides the review of customer site assessment and facilitates project design and implementation of BD Dispensing products and technologies.
• Produces and communicates timely status reporting throughout project lifecycle.
• Meets with stakeholders (internal and external) to communicate detailed project plans.
• Demonstrates strong and clear accountability for operational and program success.
• Motivates the team to achieve individual and program objectives.
• Demonstrates leadership, learning agility and action orientation when facing uncertainty. Instills confidence through leadership and actions.
• Highly motivated, execution-focused leader with the ability to perform activities necessary for product success.
• Successfully tracks progress to requirements, plan and resolve deviations.
• Demonstrates good judgment and timely decision-making.
• Fosters the development of team members to excel in their performance, both functionally and cross-functionally.
• Identifies and manages project risks and issues, ensuring their timely mitigation and resolution with impacted partners.
• Ability to interact, guide and coordinate diverse cross-functional teams with a focus on small to medium health systems.

• Completes pharmacy pre-implementation assessments and future state design.

• Demonstrates knowledge of established product implementation methodologies and tools.

• Must be detail-oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives.

• Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small to medium health systems.

• Demonstrates problem solving, troubleshooting and system consultation as it relates to various aspects of the product and best practice considerations and small to medium health system standardization.

• Implements and supports BD software as assigned by manager.

• Expected to act as a customer support resource when necessary.

• Knowledgeable of BD Dispensing products as assigned by manager.

• Ability to implement PharmacyKeeper modules across small to medium health systems.

• Coordinates client resources and assigns project tasks.
• Ability to actively lead projects when required.
• Works independently.
• Expected to timely complete internal company documentation.
• Determines work priorities in conjunction with manager.
• Possesses superior organizational skills and the flexibility to readily adapt to change.
• Creates and maintains comprehensive project documents and ensures record keeping is up to date and accurate.
• Participates in on-call rotation as assigned by manager. This may include holidays, nights and weekends.

• Bachelor’s degree preferred or equivalent education and work experience.
• Expertise in HIS/PIS systems and pharmacy and medication management workflows.  Three or more years in healthcare environment with technical systems involvement and computerized system applications. Dispensing software technology experience a plus. Must have a working knowledge of a variety of software applications, including BD Dispensing products as appropriate and exposure to solution design processes. Experience with small to medium health systems required.
• Certifications: PMP preferred.
• Must be able to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending and lifting.
• Travel may range from 10-50% including overnight travel. Position requires flexible working hours, including providing on-call support some nights and weekends.
• Ability to work independently from home office.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.