Operations Administrator

  Reporting to the District Manager, the Office Administrator is answerable for leveraging developed policies and procedures to process service work orders in an accurate and timely manner. The Operations Administrator will also update and maintain customer account information ensuring that account data is current and accurately reflects the account status.   What you’ll do: Support FRA (Federal Railroad Administration), NJDCA (NJ Department of Community Affairs), and NJDOT (New Jersey Department of Transportation) compliance documentation, regulatory filings, audit preparation, and resolution of related compliance matters. May also be needed to support the Geneva, NY rail terminal with similar regulatory, compliance, and audit-related responsibilities. Validate and update customer account information for conformity and accuracy; obtain missing details and maintain system integrity. Oversee liquid inventory across meters, trucks, yards, and distillates, including month-end entries, reconciliation, and investigation of discrepancies or handheld entry errors. Advise billing of throughput deliveries and communication of discrepancies to relevant stakeholders. Identify workflow gaps and implement corrective actions, collaborating with cross-functional teams to streamline processes and enhance efficiency. Track KPIs and prepare performance reports for leadership while analyzing error trends and implementing preventive measures. Act as the primary escalation point for internal and external stakeholders, coordinating with Operations, Finance, and Supply teams to resolve complex issues. Assure conformity with corporate policies, audit requirements, and regulatory standards across all processes. Guide team competency and process adherence through structured training and development programs. Execute administrative and coordination tasks such as managing OT codes, searching LSDs, supporting affinity groupings, reviewing EODs and PD tool updates, and monitoring Costco deliveries; if applicable. Performs other related duties as assigned. What you bring: High school diploma/GED required; college degree preferred Two years of customer Service experience in a high-volume call center/customer service experience Strong attention to detail Proficiency with Microsoft office (Word/Excel) Ability to multi-task and prioritize workload Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.    Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.