Care Management Associate

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

We are seeking a detail-oriented and compassionate Care Management Associate to support the delivery of high-quality, cost-effective healthcare services. In this role, you will work closely with nurses, care managers, providers, and members to coordinate care, identify healthcare needs, and ensure timely access to appropriate services.

• →Review and triage care management referrals and tasks.
• →Coordinate healthcare services and support implementation of care plans.
• →Identify members who may benefit from case management, disease management, or specialty programs.
• →Monitor admissions, discharges, and ongoing cases to ensure appropriate care coordination.
• →Communicate with healthcare providers, members, and internal teams to support positive outcomes.
• →Maintain accurate documentation and member records in multiple systems.
• →Research and resolve case-related and healthcare service issues.
• →Support quality, compliance, and regulatory standards while protecting member confidentiality.

• Strong customer service and communication skills, especially over the phone.
• Knowledge of basic medical terminology and healthcare concepts.
• Excellent organizational skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Outlook, Teams, Excel, and Word.
• Ability to work collaboratively in a fast-paced, multidisciplinary environment.
• High school diploma or equivalent.

• Experience in healthcare, care coordination, case management support, insurance, or a related field is preferred.
• Call center experience preferred.

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.