Technical Account Manager

United States·ChesapeakeFull-timemid

Technical Support EngineerCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance,

Technical Tools

Technical Support EngineerCustomer

Responsibilities

~1 min read

→Build and maintain strong, long-term relationships with technical clients, serving as their primary point of contact for Charles IT.
→Serve as the lead point of contact and as an internal and external escalation point for your client base
→Analyze clients’ needs and develop a road map to bring clients to best practices
→Serve as a mentor and leader of your technical team; Cross-train your technical team members on client infrastructure
→Ensure accuracy of technical solutions proposed by your team
→Ensure the timely and successful delivery of projects according to clients' business needs and objectives
→Clearly communicate the progress of initiatives through recurring client meetings
→Maintain customer documentation
→Other duties as assigned

Requirements

~1 min read

Associate degree or equivalent in a related field.
4+ Years of experience in the IT field required
Exceptional oral and written communication skills.
Technical certifications in Microsoft, Cisco, Virtualization, and Project Management are a plus.
Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is a plus.
Enthusiastic and committed to the challenges of a growing company and client base.
Strong follow-through and ability to see tasks to completion.
Self-starter capable of working independently with minimal supervision.
Highly organized with sharp attention to detail.
Current, valid U.S. driver’s license required.

What We Offer

~1 min read

Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.

The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.

Careers - Charles IT