Business Support Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

• Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.

• Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business.

• Manage expertise-led root cause analyses based on thorough investigation and identification of systemic causes.
• Manage the contribution to the implementation of corrective actions.

• Identify and evaluate complex, expertise-led solutions against a range of criteria to find the ones that best meet business needs.

• Lead an area within lean implementation, ensuring the application of lean techniques and effective monitoring of process performance.

• Design and develop content for training courses to fill gaps in established programs and run complex or customized training courses to improve employee performance. Involves focusing on a specific functional area.

• Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfil personal potential.
• Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
  

• NQF Level 5 or Higher (advantageous).
• A minimum of 3 years’ experience is required.
• Experience in debit order collections within a financial services environment.
• Proven experience in analysing collection performance, identifying trends, and implementing initiatives to improve collection performance.
• Experience in incident management including the identification, investigation, root cause analysis, and managing incident resolution of collection-related issues.
• Experience in contributing to projects, process improvement initiatives, and business change implementations.
• Demonstrated experience working with large and complex datasets to drive business decisions and operational improvements.
• Experience developing and maintaining operational reports.

• Ability to interpret complex data and provide analysis.
• Advanced Microsoft Excel experience including advanced formulas and large dataset analysis.
• Understanding of reconciliation processes and exception management within a collection's environment.
• Knowledge of DebiCheck, Registered Mandate and standard EFT debit order processes.
• Extensive understanding of DebiCheck mandate authentication as well as DebiCheck and RM mandate management processes.
• Understanding of South African payment systems and banking processes.
• Experience engaging with banks, payment service providers, and other external collection stakeholders.

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!