Implementation Consultant

AustraliaRemoteContractmid

Implementation ConsultantCustomer Success

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Requirements Summary

3–5 years of experience in educational technology in a role such as Implementation Consultant, Customer Success Manager, Onboarding Specialist, Vendor Account Manager,

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Implementation ConsultantCustomer Success

The Implementation Consultant will support the onboarding and implementation of educational technology solutions for clients across the Asia-Pacific region. Working within a collaborative Customer Experience team, this role helps educational institutions adopt academic integrity and assessment platforms smoothly and effectively. You will coordinate implementation projects, advise clients on technical configurations and integrations, and guide stakeholders through change management. Acting as a trusted advisor, you will connect customers with internal technical and product teams while helping them maximize the value of their technology investments. This is an opportunity to combine project management, technical expertise, and customer engagement in a remote-first, globally collaborative environment focused on improving education.

Coordinate with onboarding consultants and internal stakeholders to ensure smooth technical implementations and clear, realistic client expectations.
Manage project plans, schedules, deliverables, and stakeholder responsibilities, proactively keeping implementations on track.
Lead or participate in virtual and on-site client meetings and ensure relevant communications reach the appropriate teams.
Serve as a trusted advisor on educational technology solutions, product capabilities, and learning management system (LMS) integrations.
Deliver administrator orientations and guide clients through product configuration and adoption.
Assess customers’ educational, assessment, and technical needs, recommending suitable configurations and best practices.
Liaise between customers and technical teams to communicate product updates and technical improvements.
Collaborate with Sales, UX, Product Management, and Engineering to deliver a seamless customer experience.
Provide specialist guidance on integration-related questions during the sales process.
Facilitate customer interactions with Support, Onboarding, and other customer-facing teams when needed.
Contribute to improved onboarding processes and initiatives across the Customer Experience organization.
Partner with Account Management to strengthen customer adoption, satisfaction, and retention.
Share customer feedback and product requirements with internal Product teams.
Take ownership of ongoing professional development and contribute to team projects.

Requirements

~1 min read

3–5 years of experience in educational technology in a role such as Implementation Consultant, Customer Success Manager, Onboarding Specialist, Vendor Account Manager, or Technology Specialist; alternatively, relevant experience in education as an instructional technology specialist, instructional designer, or technology staff member.
Excellent written and verbal communication skills, with confident presentation abilities for both virtual and in-person settings.
Strong collaboration skills and the ability to work effectively with cross-functional teams.
Proven ability to build and manage relationships with senior stakeholders within educational institutions or systems.
Demonstrated project management skills, including the ability to manage multiple projects simultaneously.
Higher education market experience strongly preferred.
Experience with third-party integrations strongly preferred.
Familiarity with AI solutions and automation tools strongly preferred.
Understanding of the responsible and ethical use of AI in education and professional environments, including privacy, appropriate use, and academic integrity, preferred.
Willingness and ability to travel for client visits or conferences as required.