Legal Operations Associate

Join a dynamic legal team operating at the intersection of technology, business, and innovation. As a Legal Operations Associate, you will help strengthen and optimize the systems, processes, and workflows that support an evolving legal organization. You will manage legal technology platforms, drive operational improvements, and collaborate with stakeholders across IT, Finance, Procurement, and Compliance. Your work will contribute to better reporting, streamlined contract management, and more efficient legal service delivery. You will also explore automation and AI-powered tools to reduce manual tasks and improve knowledge management. This remote-first opportunity offers significant ownership, cross-functional exposure, and the chance to shape the future of legal operations in a fast-paced technology environment.

The ideal candidate combines legal operations expertise with strong project management capabilities and an interest in technology-driven process improvement. You should be comfortable navigating complex business requirements, working across distributed teams, and adapting to changing priorities. Key qualifications include:

• At least 3 years of experience in legal operations, project management, or operational roles within a legal department or law firm.

• Experience working in the technology industry and familiarity with commercial transactions are strongly preferred.

• Familiarity with legal technology platforms such as JSM, Confluence, Ironclad, Spellbook, and Brightflag is an advantage, but not mandatory.

• Proven experience managing projects, optimizing processes, and coordinating operational improvements.

• Excellent communication, collaboration, interpersonal, and organizational skills.

• Ability to learn new technologies quickly and navigate complex or nuanced business and legal issues.

• Familiarity with contracting and procurement processes; experience negotiating, drafting, and advising on commercial contracts is a plus.

• Understanding of knowledge management, content organization, and access control practices.

• Ability to translate business requirements into system configurations, troubleshoot technical issues, and document changes effectively.

• Bachelor's degree (BA/BS) from a recognized university, supported by strong academic credentials.

Additional preferred qualifications include:

• Previous experience in a technology company or virtual-first organization, with an understanding of fast-paced, distributed collaboration and agile decision-making.

• Hands-on experience administering Jira Service Management (JSM), including configuring and testing forms, fields, queues, workflows, routing, automation, and reporting.

• Familiarity with team-managed JSM projects and shared platform standards.

• Experience with Slack-based intake processes, Rovo, or other AI-assisted knowledge management and workflow tools.

• Strong AI fluency, including the ability to use AI responsibly to enhance productivity, support decision-making, and improve workflows.

• Good judgment, adaptability, ownership, and the ability to build trust through effective communication and collaboration.

• A continuous learning mindset and willingness to experiment with emerging technologies while maintaining accountability for the quality and accuracy of work.