Partner Operations Manager

CanadaRemoteFull-timemid

OperationsPartner Operations Manager

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Quick Summary

Key Responsibilities

Support the execution and ongoing management of channel and ecosystem partner programs. Develop, document, and improve operational processes, workflows,

Technical Tools

OperationsPartner Operations Manager

As a Partner Operations Manager, you will help drive the operational success and continued growth of a global channel and partner ecosystem.
You will oversee the execution and improvement of partner programs, processes, systems, and business initiatives.
Working closely with partner leadership and cross-functional teams, you will streamline workflows and strengthen program effectiveness.
Through reporting, analytics, and performance monitoring, you will provide actionable insights that support informed business decisions.
You will also contribute to partner onboarding, enablement, incentives, and engagement initiatives.
This role combines analytical thinking, program management, and operational excellence in a collaborative, fast-moving technology environment.

In this role, you will support the operational management and continuous improvement of channel and ecosystem partner programs. You will coordinate initiatives across teams, monitor performance, and help build scalable processes that support business growth. Your responsibilities will include:

Support the execution and ongoing management of channel and ecosystem partner programs.
Develop, document, and improve operational processes, workflows, and playbooks to increase program effectiveness.
Coordinate program activities, communications, reporting, and stakeholder engagement across the partner organization.
Produce recurring business insights, dashboards, and analyses to support operational and strategic decision-making.
Collaborate with Commercial Operations, Finance, Marketing, Compensation, Sales, and other cross-functional teams to deliver partner initiatives.
Monitor program performance, identify trends, and recommend improvements that increase efficiency and scalability.
Support partner onboarding, incentive structures, enablement activities, and engagement programs.
Manage partner-related projects from initial planning through execution and follow-up.
Conduct root-cause analyses of business results and program performance, identifying opportunities for improvement.
Help ensure consistent adoption of partner policies, processes, tools, and compliance requirements.
Contribute to annual planning, program launches, and ongoing operational projects.
Prepare ad hoc reports, analyses, and special project deliverables as needed.

Requirements

~1 min read

The ideal candidate combines strong analytical capabilities with operational discipline and program management experience. You should be comfortable coordinating complex initiatives, working with multiple stakeholders, and translating business data into practical recommendations. Relevant qualifications and skills include:

Experience in partner operations, channel management, revenue operations, program management, or a related field.
Familiarity with channel partners, ecosystem programs, and managed service providers.
Strong project and program management skills, including the ability to coordinate activities from planning through execution.
Experience developing and improving operational processes, workflows, and documentation.
Strong analytical skills, with the ability to interpret performance data, identify trends, and conduct root-cause analysis.
Experience creating dashboards, business reports, and actionable performance insights.
Ability to collaborate effectively with cross-functional teams, including Sales, Finance, Marketing, and Operations.
Excellent communication and stakeholder management skills.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
A proactive, solution-oriented mindset and a commitment to continuous improvement.
Ability to work effectively in a collaborative, fast-paced environment.