Learning Operations Manager

• Own the operational infrastructure that supports learning delivery across Ivy Health.
• Establish and manage processes for intake, prioritization, and tracking of learning initiatives. Ensure learning work is aligned to business priorities, timelines, and available resources.
• Drive consistency in how learning programs are planned, launched, and maintained across the enterprise.
• Identify opportunities to improve efficiency, reduce redundancy, and streamline execution.
• Own the end-to-end learning support experience, including triaging and resolving Workday Learning and program-related inquiries, while establishing clear service standards and ensuring a consistent, high-quality experience for learners and stakeholders.
• Continuously improve the Learning category for our Support Hub (e.g., knowledge base, job aids, self-service resources), using support trends and data to reduce friction, drive adoption, and inform broader learning operations and governance decisions.

• Translate business and stakeholder needs into scalable learning solutions using Workday Learning and related tools.
• Recommend appropriate approaches such as learning paths, campaigns, blended learning, and reinforcement strategies.
• Partner with the LMS/HRIS team to support course setup, audience assignment, and system configuration.
• Ensure learning solutions are designed to leverage existing platforms before creating new content.
• Advise stakeholders on when to use Workday Learning versus other tools (e.g., SharePoint, job aids, or live training).
• Support adoption and effective use of Workday Learning across the organization.

• Oversee the coordination and delivery of multiple learning initiatives across the enterprise.
• Maintain visibility into all active learning work, including timelines, dependencies, and stakeholder alignment.
• Support program managers and instructional designers with planning, scheduling, and rollout execution.
• Ensure clear communication and alignment across stakeholders throughout the lifecycle of learning initiatives.

• Partner with HR Business Partners, Clinical Excellence, Operations leaders, and other stakeholders to understand learning needs.
• Provide guidance on the most effective and efficient way to address business challenges through learning.
• Balance stakeholder requests with organizational priorities and team capacity.
• Support leaders in navigating available learning solutions and resources.

• Track and report on learning activity, utilization, and key performance indicators.
• Partner with the Learning team to gather feedback and identify opportunities for improvement.
• Continuously refine operational processes to improve speed, quality, and learner experience.
• Identify trends and insights to inform future learning strategy and investment decisions.

• 4+ years of experience in learning and development, learning operations, program management, or a related field 

• Experience managing multiple projects or programs in a fast-paced, cross-functional environment 

• Experience working with learning technologies, preferably Workday Learning or similar LMS platforms 

• Strong ability to translate business needs into practical, scalable learning solutions 

• Experience supporting field-based or distributed workforces preferred 

• Excellent stakeholder management and communication skills 

• Strong organizational and problem-solving abilities with attention to detail 

• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.  

• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays. Hybrid and remote work flexibility.

• Empowering Values: Live by values that prioritize teamwork, growth, and serving others

#LI-ST1

#LI-remote

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyhealth.com