Senior Manager, Scrum Master

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

• →Counsel scrum master teams on agile principles and values to support self-organization, continuous learning, and continuous improvement.
• →Interpret the agile metrics and reporting framework in order to track and report key information and monitor team progress.
• →Design and develop industry-leading process evaluation tools to assess the application of scrum principles in team processes.
• →Develop actionable insights from analytics and reports on team productivity, velocity, and quality.
• →Develop the stakeholder communication strategy to gather and incorporate feedback into process improvements.
• →Handle various responsibilities to facilitate the scrum process and support the scrum team.
• →Implement sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools.
• →Instruct team members on agile values, principles, and practices to help stakeholders and product owners understand the benefits of adopting an agile mindset.
• →Interface with teams, stakeholders, and external stakeholders to serve as a buffer to potential obstacles.

• 7+ years of related work experience
• Deep understanding of Agile and Scrum principles with demonstrated experience facilitating Scrum teams.
• Proven ability to coach teams, remove impediments, and lead Scrum ceremonies such as sprint planning, daily stand‑ups, reviews, and retrospectives.
• Strong communication, leadership, and organizational skills to work effectively with product owners, developers, and stakeholders.
• Experience using Agile project‑management tools (e.g., Jira) to track team progress and maintain transparency.

• Certifications such as Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe certifications, PMP, or ITIL.
• Advanced experience coaching multiple teams or driving Agile maturity across departments or organizations.
• Skills in facilitation, conflict resolution, situational awareness, empowerment, and continuous improvement.
• Experience organizing and leading Agile training or Scrum adoption workshops.

• Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field.

The typical pay range for this role is: