Clinical Specialist

·         Facilitates communication between patients and providers.

·         Collects and shares pertinent non-clinical information with providers.

·         Receives and carries out administrative directives from providers and clinic leadership.

·         Greets and prepares patients for their visit by reviewing intake information and ensuring required documentation is complete.

·         Assists with patient flow throughout the clinic.

·         Ensures patients receive provider-directed educational materials and follow-up instructions.

·         Prepares electronic patient charts prior to scheduled visits.

·         Verifies that required records, imaging, reports, and documentation are available in the EMR before appointments.

·         Identifies and communicates missing documentation or records to appropriate staff.

·         Scans and indexes documents into the electronic medical record.

·         Performs accurate data entry and documentation within established guidelines.

·         Prints and prepares clinic schedules and provider support materials.

·         Retrieves and responds to voicemail messages within established service standards and documents actions in the EMR.

·         Assists with completion and processing of patient forms, work status documentation, FMLA paperwork, and other administrative requests.

·         Supports quality initiatives, patient-reported outcome programs, and other organizational projects as assigned.

·         Manages assigned EMR work queues and provider desktops in a timely manner.

·         Maintains confidentiality and compliance with HIPAA and organizational policies.

·         Maintains exam room and clinic supply standards.

·         Restocks supplies and assists with inventory monitoring.

·         Maintains clean and organized workspaces and patient areas.

·         Coordinates equipment and room readiness for clinic operations.

·         Promotes a positive, professional, and welcoming patient experience. 

*The job holder must demonstrate current competencies for this position.

·         Knowledge of healthcare office operations and patient service practices.

·         Knowledge of HIPAA and patient confidentiality requirements.

·         General understanding of medical terminology.

·         Knowledge of electronic medical record systems and documentation practices.

·         Strong customer service and patient relations skills.

·         Effective verbal and written communication.

·         Organizational and time management skills.

·         Attention to detail and accuracy.

·         Ability to prioritize multiple tasks in a fast-paced environment.

·         Problem-solving skills.

·         Proficiency in computer applications and EMR systems.

·         Ability to maintain professionalism with patients, providers, coworkers, and the public.

·         Ability to work independently and as part of a team.

·         Ability to adapt to changing priorities and business needs.

·         Ability to maintain confidentiality of sensitive information.

·         Ability to provide exceptional service and support to patients and colleagues.

·         Normal clinic and office environment.

·         Frequent interaction with patients, providers, and staff.

·         Occasional travel between clinic locations in state as needed.

·         Prolonged periods of sitting and standing.

·         Frequent use of computers and office equipment.

·         Occasional bending, reaching, and lifting of office supplies and records.

·         Ability to move throughout a clinic environment.

·         HOPCo Mission, Vision, and Values must be acknowledged and adhered to.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.