Mgr Bus Operations

Pay Range:

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Professionals:

General Summary:

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Directs, develops, counsels and coaches subordinate personnel regarding performance issues and company goals; coordinates the preparation and issuance of appropriate documentation relative to corrective and disciplinary actions in accordance with DART rules, policies and procedures.
• Implements, analyzes and modifies division processes and procedures to assure accuracy, efficiency and alignment with the goals and objectives of the Department; assures the assignment of clear responsibility for processes and procedures; regularly reviews adherence to established procedures and corrects as necessary.
• Monitors daily reports regarding budget management, personnel performance management and service delivery and implements corrective steps where trending is not consistent with expectations; regularly communicates key service delivery results with Division personnel and prepares summary reports for review with senior management.
• Coordinates with peers from other Departments (Fleet Services, Bus Dispatch, Equipment Dispatch, Scheduling and Planning, Safety Training, Human Capital, Risk Management and DART Police), to plan and resolve identified issues to insure effective delivery of (5 Star) service to customers inclusive of DARTs Mission, Vision, and Values.
• Understands and anticipates upcoming changes in service delivery, organizational direction and policy which will impact the functioning of the division and department; works with the Division Director and subordinate staff to develop, communicate and implement changes in work processes that are necessary to effectively address the service delivery, organizational direction or policy changes.
• Assures that the physical plant, furnishings and equipment of the Division are maintained and updated as required to support an efficient and appropriate work environment for employees.
• Responds to complaints by customers and the general public; investigates through interviews with Bus Operators and other relevant parties and implements discipline procedures for Bus Operators where warranted.
• Assists in planning department goals and objectives.
• Performs other related duties as assigned.

MINIMUM KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

Open until qualified applicants are identified.