Risk Operations Analyst

At Mudflap, we're modernizing the $1 trillion trucking industry, the backbone of the U.S. economy. By helping over 100,000 underserved small businesses save over $1.5 billion on fuel, Mudflap has quickly grown into a profitable fintech platform that processes billions in annual payment volume.

We are seeking a Risk Operations Analyst to own our Risk Ops queue on the evening shift, reporting to the Head of Customer Success. Risk Operations decides, in real time, who gets on and stays on the Mudflap network: verifying identities, investigating suspicious activity, and resolving account blocks. Our job is to stop fraud and losses without turning away good customers. We're the healthy friction, and we're proud of how we treat customers while doing it. You'll work alongside our customer-obsessed teams, resolving cases quickly and fairly. This is an exempt position with minimum coverage expectations of Sunday through Thursday, 12:00–8:00 PM Pacific Time. Your calls land on real fleets and drivers.

• 1–3 years in queue-based, judgment-heavy work such as fraud or risk operations, trust and safety, KYC/identity verification, payments support, or escalated customer support

• Comfortable owning a fast-moving queue and ending each shift with it under control

• Sound judgment under ambiguity: you stay appropriately skeptical without assuming every customer is a bad actor

• Clear, concise writing; your case notes are read by teammates and sometimes by customers

• Comfortable working with data in ticketing systems and spreadsheets; SQL or BI tools are a plus

• Available to work Sunday through Thursday, 12:00–8:00 PM Pacific Time

• Experience in payments, financial services, fuel, or trucking is a plus but not required

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner-operators and small fleets. Backed by top-tier venture investors—including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups—and featured on the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm, and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do

• Make It Count: Act like an owner by focusing on the impact of your work

• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and teammates

• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail

• Be Curious: Use a growth mindset to question assumptions, take calculated risks, and stretch the boundaries of what’s possible