Technical Program Manager

Who We Are Fulcrum Digital is a global AI-first enterprise transformation company with over 25 years of experience. We partner with enterprises across financial services, insurance, healthcare, retail, manufacturing, higher education, and logistics to move from AI experimentation to scalable business outcomes. Fulcrum Digital works with over 100 global clients, including Fortune 500 enterprises, combining deep industry expertise with capabilities in enterprise AI, digital engineering, cloud modernisation, platform integration, and generative AI. The Role Fulcrum Digital is looking for a Senior Technical Program Manager to join one of our top client engagements, a global leader in payments technology. Based in Mexico City on a hybrid basis, you will lead large, highly complex new product development programs from planning through delivery, working in an Agile environment alongside engineering, architecture, and product teams. This is a senior, highly visible role. You will present to VP and SVP-level leaders, influence design and technical decisions, and bring stakeholders from across the organization together around a shared vision and clear decisions. What You'll Do • Lead the end-to-end delivery of large, high-complexity programs, owning planning, scope, and timelines from initiation through launch. • Manage issues, risks, dependencies, and change across multiple workstreams and teams, keeping programs on track and escalating early when needed. • Drive new product development programs within an Agile delivery environment, working closely with engineering, architecture, and product teams. • Engage with technical teams on solution design, influencing architecture and technical decisions that support program outcomes. • Present program status, risks, and recommendations to VP and SVP-level stakeholders, and drive timely decisions. • Align stakeholders from different parts of the organization around a common vision, set of priorities, and plan. • Apply your payments domain knowledge to anticipate challenges and shape the delivery approach. Requirements Requirements • Degree in Computer Science. • Proven experience delivering large, high-complexity programs, including planning, scope, timeline, issue, risk, dependency, and change management. • Technical background as a senior software developer, senior architect, or senior technical program manager. • Experience leading new product development programs in an Agile environment. • Strong executive presence, with the ability to present to VP and SVP-level audiences, engage people, and drive decisions. • Excellent leadership and communication skills, including the ability to influence design and technical decisions and bring stakeholders from different parts of the organization to a common vision. • Knowledge of and experience in the payments space.